- SHI (Richmond, VA)
- …customers. The Service Delivery Manager is responsible for the day-to-day management of customer service delivery and ensuring a high level of customer ... to discuss progress and coach the team on managing customer interactions for improved service relationships. +...**External Qualifications:** + 2+ years working in a direct Customer support role - preferably in a… more
- GE HealthCare (VA)
- …home office as well as onsite at our customer locations. To provide onsite customer support , candidate needs to be willing to work in the Richmond VA area. ... will be the primary liaison between the GE HTM service team and the customer 's IT &...support implementation of corrective action plans to resolve customer issues in a timely manner. + Identify potential… more
- Stryker (Richmond, VA)
- …regional service associate on-boarding, field training of new employees + Lead in the development of regional in- service scheduling, participate in program ... incremental receipt growth and meeting regional receipt quotas. + Lead , guide and develop regional service associates...feedback and metrics to propose process improvements that drive customer satisfaction with our service platform. +… more
- Amazon (Arlington, VA)
- …and metrics driven focus, both qualitative and quantitative. - 1-3 years of direct customer support experience. Able to make connections to improve systems and ... a wide range of customers and believes that world-class support is critical to customer success as...which they perform AWS work. Key job responsibilities - Lead a team of support engineers who… more
- Capital One (Mclean, VA)
- Compliance Advisor Manager ( Customer Core/Technology) Capital One's technology transformation has presented an exciting opportunity to usher in leading edge, ... One's strategic agenda. ES consists of 11 distinct business units, including the Customer Core team, which is responsible for managing the enterprise system of… more
- Datavant (Richmond, VA)
- …realize our bold vision for healthcare. We are looking for an experienced Customer Success pro who thrives in an entrepreneurial environment. Given our SaaS business ... and our focus on a "land and expand" strategy, Customer Success is absolutely vital to our long-term profitability....focus on end-to-end accelerating value within your portfolio. + Lead with curiosity and dive deep into learning and… more
- NTT America, Inc. (Richmond, VA)
- …billing (time and expenses) + Identify and drive continuous improvement initiatives + Lead service reviews on account, engagement, and personnel status + Conduct ... and Responsibilities:** ** Customer / Engagement Management** + Own and drive customer satisfaction and service quality + Develop customer relationships… more
- GE HealthCare (VA)
- …as ensuring excellent delivery and implementation of contracts, warranty claims, repair/ service agreements, spare parts sales, training, installation support , ... trends identified in the market. **Roles and Responsibilities** + Lead and manage the execution of the service...experience. + Monitor key performance indicators (KPIs) related to service and customer satisfaction, identify areas for… more
- Veterans Affairs, Veterans Health Administration (Richmond, VA)
- …ensuring that all subordinates are competent and fully trained to deliver superior customer service to all Veterans and clinical staff. Conduct fact-findings ... Summary The Supervisory Medical Support Assistant plans and directs programs at the...and Education: Experience: Six months experience of clerical, office, customer service , or other administrative work that… more
- GE HealthCare (VA)
- …more efficiently. 7. Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely ... or more additional modalities. Acts as the primary GEHC Services face to the customer . Responsible for meeting the daily service repair needs of designated… more