- Humana (Arlington, VA)
- …executive protection, we take a concierge approach to our provided services, measuring customer service as a key driver. The individual selected for this ... Lead of the Humana Safety and Security Executive Support Team. This role calls for an individual that...to perform under pressure in complex situations + Proven " customer service " and relationship management skills +… more
- Chenega Corporation (Fort Belvoir, VA)
- …System Services. Duties and Responsibilities: + Receive customer trouble tickets and service requests for desktop support . + Respond to service requests, ... the ticketing system, and acknowledge the request to the customer . + Manage ticketing system, by ensuring that tickets...be resolved, escalate the ticket to the appropriate Task Lead . Coordinate with other Desktop Support teams… more
- EchoStar (Christiansburg, VA)
- …improvements, and drive data-informed decisions + Collaborate cross-functionally to enhance customer service processes and stay current on industry trends ... troubleshooting techniques, and experience with managing and coaching technical support teams. **Key Responsibilities:** + Lead , mentor,...field preferred + 5+ years of experience in a Customer Support role, preferably in the wireless… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion. We are...success. - Evaluate and prioritize projects in conjunction with customer needs and technical team inputs. - Bridge gaps… more
- Amazon (Herndon, VA)
- …the following domains: emergent/military/network operation centers, logical security, and technical customer support . They will possess excellent verbal and ... selected be a US citizen. The Amazon Web Services (AWS) PACS Configurations Support Engineer works across IT Systems and provides technical support ; security… more
- CACI International (VA)
- Service Delivery Manager - Software Asset Management (SAM) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret ... **The Opportunity:** CACI is seeking a dynamic and experienced Service Delivery Manager - Software Asset Management (SAM) to... Delivery Manager - Software Asset Management (SAM) to lead and manage the delivery of our software asset… more
- Berglund Automotive (Roanoke, VA)
- …operation runs smoothly and meets or exceeds targets. * Lead , motivate, and support a team of technicians and service advisors. * Drive the department's ... Description of the role: The Service Manager at Berglund Luxury Roanoke specializes in...service department and ensuring the highest standards of customer satisfaction, efficiency, and profitability. This role requires exceptional… more
- Quality Technology Services, LLC (Ashburn, VA)
- The **Operations Service Center Facilities Support Engineer I (FSE)** will be primarily responsible for all facilities' major incident management, monitoring a ... + Awareness of when to send customer communication based on impact on the customer . + Identify patterns that could potentially lead to issues and escalate or… more
- ManTech (Herndon, VA)
- **MANTECH** seeks a motivated, career and customer -oriented **Desktop Support Services End User Manager** to join our team in **Washington, DC.** This is a ... delivery opportunities and issues + Taking accountability for service delivery performance, meeting customer expectations, and...program management. + 4+ years of leadership experience in service desk support and operations. + One… more
- United Rentals (Manassas, VA)
- …strong customer relationships through the delivery of high quality and timely customer service + Apply United Rental policies to maximize productivity while ... Lead , plan, measure and continuous improvement of all service and maintenance performance metrics + Meet on regular...record + Strong motivational and leadership skills + Excellent customer service skills + Strong knowledge of… more