- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …and aligns with organizational values. - Establishes a climate of outstanding customer service , engagement, and satisfaction throughout the Enterprise. Motivates ... Human Resources HR official with responsibility for Navy Exchange Service Commands NEXCOM strategy for its people and aligns...and aligns HR activities, services, policies, and programs in support of all the business lines of NEXCOM to… more
- Verint Systems, Inc. (Richmond, VA)
- At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase ... architecture, and ensuring the execution and delivery of projects while maintaining ongoing support for all Financial and related systems. The Sr. Manager will be… more
- PenFed Credit Union (Mclean, VA)
- …retention + Partner with Operations teams to address pain points and improve customer satisfaction + Lead digital strategy, work with partners to prioritize ... be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members… more
- Capital One (Richmond, VA)
- …+ Lead and manage projects and initiatives and partner on transforming our customer service journey to best in class + Manage 2-3 direct reports who ... toward great results and transforming operations to provide exceptional service and insights + You thrive in service...an environment that enables excellence. + This role will lead and manage 2-3 direct reports and an overall… more
- Mass Markets (VA)
- …inBPO operations management, excellent leadership abilities, and a passion for delivering exceptional customer service . To be considered for this role, you must ... client managers to meet their needs and expectations. + Lead and mentor a team of supervisors and staff...management principles and efficiency optimization. + Deep understanding of customer service principles and best practices. +… more
- Nelnet (Richmond, VA)
- …platforms. Our Product team is at the heart of this mission, transforming deep customer insight into bold, market-aware strategies that support the missions of ... families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships,...leadership roles that will help us scale innovation, elevate customer experience, and lead with an AI-first… more
- Pfizer (Richmond, VA)
- …bonus. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits ... Our science and risk-based compliant quality culture is innovative and customer oriented. Whether you are involved in manufacturing, testing, or compliance,… more
- Capital One (Richmond, VA)
- …case studies, customer PPTs, demos and website content, among others. + Lead Customer Advocacy efforts - build and drive community engagement through forums, ... events, and relevant platforms. + Collaborate with Sales and Customer Success teams to support enablement efforts...for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp.… more
- Quality Technology Services, LLC (Ashburn, VA)
- …QTS services, including customer requirements, methods of delivery, implementation, support processes and Service Level Agreements (SLAs). + Oversee quality ... Sales, Facility Operations, and Development teams to seamlessly integrate customer requirements without impeding data center operations and services.… more
- CARMAX (Richmond, VA)
- …should have strong communications skills, a strong sense of ownership, a passion for customer service , and the technical understanding of how the cloud platform ... + Work with fellow associates to develop and build self- service capabilities, and automation, to enable our internal customers...and design for building and deploying cloud infrastructure to support our customer facing applications. The cloud… more