- Cisco (VA)
- …single point of contact for multi-functional teams (eg, engineering, sales) to manage inter- team dependencies and to solve sophisticated service issues. **SLA & ... their best, while you reach new heights with a team that has your back. **Role Summary** The Splunk...agreements (SLAs), key performance indicators, and (operational) metrics. + Lead regular service reviews and produce reports… more
- Guardian Life (Richmond, VA)
- … Manager serves as the single point of contact for day to day, complex service inquiries, and takes the lead on collaborating with all internal departments to ... business product knowledge + Ability to collaborate within a team environment ( lead "huddle" meetings) + Excellent...client focused solutions + Proactive mindset, ability to anticipate customer questions or future service issues +… more
- CACI International (Chantilly, VA)
- …request, CMDB and SLM, and Performance Analytics, Tableau + Data-driven mindset of service excellence and customer satisfaction + Strong skills in data ... Service Performance Management Analyst Job Category: Information Technology...a Performance Management Analyst, you will: + Understand the customer 's business and the impact of delivery teams on… more
- Capital One (Mclean, VA)
- …+ Leverage analytics to create a customer experience above our peers + Lead a team of talented junior analysts on an exciting professional journey while ... Manager, Data Analysis- Customer Core At Capital One, data is at...in Tableau + Proficient utilizing and developing within AWS service **Capital One will consider sponsoring a new qualified… more
- Aurora Flight Sciences Corporation (Manassas, VA)
- …pool. - Demonstrates continuous effort to improve operations processes. -Coordinate with the customer lead on systems repair parts and spares. -Assist ... Field Service Representative Job Code 3980 Assigned Aurora Location...Africa and/or Middle East. * -Primary Trainer for the customer 's team of operators with varied experience… more
- Danaher Corporation (Dulles, VA)
- …fully remote. What you will do: + Lead , support and develop the Equipment Service Sales team across the region. + Drive the overall Sales performance of the ... Manager, Central Zone is responsible for Leading, supporting, and developing the Equipment Service Sales team across the region. Drive the overall Sales… more
- CACI International (Sterling, VA)
- …Improvement Management Lead to drive our organization's efforts in enhancing service quality, efficiency, and customer satisfaction. The ideal candidate will ... initiatives to identify, implement, and measure improvements across our service delivery processes. **Responsibilities:** + Assist the lead...the center of everything we do. As a valued team member, you'll be part of a high-performing group… more
- Berglund Automotive (Roanoke, VA)
- …and meets or exceeds targets. * Lead , motivate, and support a team of technicians and service advisors. * Drive the department's financial performance ... the service department and ensuring the highest standards of customer satisfaction, efficiency, and profitability. This role requires exceptional leadership and… more
- The Hertz Corporation (Richmond, VA)
- This role is a corporate position responsible for supporting the Customer Experience team who develops robust reporting and data driven insights to fuel ... organization. **A Day in the Life:** A typical day for a customer insights senior analyst involves constructing reports, building tableau dashboards, and creating… more
- Fortive Corporation (Virginia Beach, VA)
- …in development and in the field simultaneously + Excellent customer service and communication skills, strong interpersonal and team building skills, ... client contract bidding + Communicate clearly and effectively with clients and internal team members to ensure projects are completed on time and on budget… more