- Confluent (Springfield, IL)
- …relationship with Confluent + Experience with the sales discovery process and customer service escalation models + Experience running Executive level reviews ... the Department of Defense. **About the Role:** The Strategic Customer Success Manager (SCSM) will play a key role...team + Identify and collaborate with the sales team regarding expansion, upsell, and additional service /support… more
- Nestle (Chicago, IL)
- …goals. + Maintain clear understanding of customer objectives and liaise with team leader to develop operational plans to manage execution and measure ... Establish strong working relationship with all internal teams including Customer Strategy, Finance, and Customer Service...a solutions oriented mindset. + Must be a dynamic leader who can push past obstacles and overcome objections.… more
- Brink's (Springfield, IL)
- … Success and Manager, Customer Success your mission is to deliver exceptional customer service while educating the customer on all features and functions ... customer inquiries, resolving issues and complaints, evaluating the customer service lifecycle, and upholding the company's...over 165 years, Brink's has been a trusted global leader in secure logistics and cash and valuables management… more
- Comcast (Bloomingdale, IL)
- …to ensure they know the basics of Xfinity services. + Performs non-sales customer service transactions including but not limited to, equipment returns and ... best entertainment and online experiences. As a Fortune 50 leader , we set the pace in a variety of...our vision to revolutionize industries and our goal to lead the future in media and technology, we want… more
- The Hertz Corporation (Springfield, IL)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and… more
- Fooda (Chicago, IL)
- …company in Chicago had a lunch problem. Nearby options were limited, and the team was spending too much time and money traveling to their favorite restaurants. They ... seeking a strategic, results-driven Vice President of Operations to lead and scale both our market operations and account...alignment, and drive continuous improvement in processes, systems, and team performance. This role is ideal for a dynamic… more
- Mondelez International (IL)
- …planning, product supply and external partners + Achieve KPIs targets including customer service , invoice accuracy, overdue and deductions through effective ... It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** You...Discrimination is Illegal **Job Type** Regular Order Management (OTB) Customer Service & Logistics At Mondelēz International,… more
- Cardinal Health (Springfield, IL)
- …throughout the day to address customer 's concerns + Consults with Supervisor or Team Lead on complex and unusual problems + Adhere to business processes to ... hours 8am EST to 9:00pm EST & will also involve Saturday hours. **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is… more
- Michaels (Lincolnwood, IL)
- …processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service . + Assist Store Manager in leading and managing ... to achieve their role KPIs + Plan and lead the execution of class and in-store events in...Team Members + Train, observe, and coach the customer experience team (sales floor and cashier)… more
- Fifth Third Bank, NA (Rosemont, IL)
- …monthly, weekly and daily reporting to monitor the workflow and performance of the team of collectors, customer service and collateral agents. + Monitors ... Finance's lease and loan portfolio for portfolio quality and customer service functions. Responsible for the accurate...of all types. ESSENTIAL DUTIES & RESPONSIBILITIES: + Assists Team Leader to ensure that all areas… more