- Palo Alto Networks (Santa Clara, CA)
- …review. As part of the Prisma SDWAN support team, you will serve our customer base by providing technical support , by answering incoming support ... enable process and tools knowledge for readiness + Author Technical Support Bulletins and technical ...of network security experience along with strong communication and customer service skills + In depth, hands… more
- Canon USA & Affiliates (CA)
- …region to Field Service Engineers (FSE) and Technical Support Specialists (TSS) for resolution of complex customer situations. Recommendations and ... Eng - MR - req1582** **OVERVIEW** Provide modality-specific technical service support within a...product knowledge and field experience. + Monitors and analyzes service alerts from customer scanners and resolves… more
- Oracle (Sacramento, CA)
- … support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, Data Catalog, ... Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer ...for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic… more
- Palo Alto Networks (Santa Clara, CA)
- …Utilize fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and industry best practices to ... software and hardware quality per release cycle + Author Technical Support Bulletins and technical ...problems, with a pointed focus of providing the best customer support in the industry. We're a… more
- Cornerstone onDemand (San Francisco, CA)
- …or related field, or equivalent experience. + At least 5 years' experience in a technical customer support role, with a minimum of 2 years supporting ... **Job Description:** The Advanced Technical Support Specialist delivers world-class, elite-level...and participate in quarterly business reviews (QBRs), collaborating on customer success initiatives, KPI tracking, and service … more
- Intuit (Mountain View, CA)
- …problems for our senior leadership team? Intuit is looking for a dynamic and customer -focused Executive Technical Support Staff Analyst 4 for C-Suite ... challenge for you! The role of the **Staff** **Executive Technical Support Analyst** is to assist our...keeping key stakeholders informed + Must possess proven excellent customer service skills and the ability to… more
- LiveRamp (San Francisco, CA)
- …to enable client satisfaction and company growth. + Work in tandem with LiveRamp's Global Customer Support team while providing technical support to many ... requirements.** **You will:** + Become a member of our Technical Support team, and work to solve...support tickets while delighting our clients with excellent customer service . **About you:** + Willingness to… more
- Identiv (Santa Ana, CA)
- …in team support by proposing and implementing solutions. * Exceptional customer service , overall communication and technical writing skills. * ... customer issues. Essential Functions * Receive inbound customer technical support calls via...part of team. * Demonstrated aptitude for providing exceptional customer service in politically charged environments. *… more
- PagerDuty (San Francisco, CA)
- …customers, even while the company scales in size. **Key Responsibilities** + Provide excellent customer service and product support to PagerDuty customers + ... Identify and resolve customer issues, taking escalations from Frontline Technical Support + Successfully debug and resolve customer email and screenshare… more
- Medtronic (Los Angeles, CA)
- …(FSE) at Medtronic is responsible for the technical support and service of Medtronic Hugo systems at customer sites. This role involves installing, ... minimum of 4 years** **of clinical field service , technical internship or clinical customer support experience.** **Level IV: Requires minimum of 8… more