• Specialist, Product Support

    Verint Systems, Inc. (Albany, NY)
    … Specialist is passionate about fixing problems and providing above and beyond type of customer service . They have a high sense of urgency matched with the ... inquiry. **Principal Duties and Essential Responsibilities:** + Assist customers with assigned technical support issues that are reported via telephone, web, and… more
    Verint Systems, Inc. (09/11/25)
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  • Sustaining and Product Support Engineer

    CACI International (Rochester, NY)
    …trouble-shooting, root cause analysis, and continuous improvement initiatives. + Offer expert technical support to resolve customer issues, collaborate with ... quality and customer satisfaction. **Responsibilities:** + Provide technical support for existing products, with a... issues and ensuring timely resolution. + Collaborate with customer service , sales, and other stakeholders to… more
    CACI International (10/01/25)
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  • Field Service Technician

    Chart Industries (Buffalo, NY)
    …equipment solutions impact our daily lives. **_What Will You Do?_** 1. Provide technical support during repair and/or installation, at customers' sites, of ... that distinguish HNA's proposals and capabilities. 4. Complete required reports, including Service Reports, Customer Call Reports, Expense Reports and Time… more
    Chart Industries (07/26/25)
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  • Major Customer Success Mgr

    Uniti (New York, NY)
    …compelling product opportunities based on a deep real time knowledge of the customer technical environment and unique issues Initiate opportunities + Partner ... focused mindset based on a deep understanding of a customer 's unique technical requirements and needs. **What...and how Uniti's products can add value to the customer + Nurture and support customers through… more
    Uniti (08/07/25)
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  • Senior Director, Data Science - Customer

    Capital One (New York, NY)
    …used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please ... Senior Director, Data Science - Customer Core Specialist Models Data is at the...develop novel solutions, and can translate business needs into technical requirements. + A leader. You challenge conventional thinking,… more
    Capital One (08/24/25)
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  • Automation/Field Service Engineer,…

    BD (Becton, Dickinson and Company) (Rochester, NY)
    …direct supervision. Responds to emergency customer requests via dispatch by the Technical Service Center and finish the work you're doing in accordance with ... a **maker of possible** with us. **Job Summary** Automation Service Engineers are responsible for providing technical ...other support as needed. **Responsibilities:** + Onsite support for install and service of sophisticated… more
    BD (Becton, Dickinson and Company) (09/13/25)
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  • Service Desk Agent II

    ASM Research, An Accenture Federal Services Company (Albany, NY)
    …smartphones and other mobile devices + Demonstrate the highest possible standards of customer support and produce maximum customer satisfaction + Strong ... **General Summary** Provides remote Tier 1 technical end user support to an...however not required. **Other Job Specific Skills** + Excellent customer service skills. + Excellent communication and… more
    ASM Research, An Accenture Federal Services Company (08/08/25)
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  • Customer Experience Team Lead

    Tompkins Community Bank (Batavia, NY)
    …and chat service requests with the goal of providing excellent customer satisfaction and customer retention. Responsible for answering escalated calls from ... for all bank products utilizing experience and advanced knowledge to addresses complex customer inquiries and problems, with a high degree of skill and ability to… more
    Tompkins Community Bank (08/16/25)
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  • Customer Rep II, Laboratory

    University of Rochester (Rochester, NY)
    …individual, and internal equity considerations._ **Responsibilities:** GENERAL PURPOSE Serves as a customer service representative and technical resource in ... the Pathology and Laboratory Medicine Outreach Customer Support Department. With the ability to...technical information, as well as general product or service information. + Handles physician requests for additional specimen… more
    University of Rochester (09/04/25)
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  • Customer Success Manager - Cisco

    SHI (Albany, NY)
    Customer Success Manager will analyze consumption reports, manage service delivery workflows, and maintain effective communication with customers and internal ... with customer objectives and drive co-selling opportunities + Provide support and direction to project teams to ensure successful delivery and synchronization… more
    SHI (09/24/25)
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