• Service Desk Agent II

    ASM Research, An Accenture Federal Services Company (Albany, NY)
    …smartphones and other mobile devices + Demonstrate the highest possible standards of customer support and produce maximum customer satisfaction + Strong ... **General Summary** Provides remote Tier 1 technical end user support to an...however not required. **Other Job Specific Skills** + Excellent customer service skills. + Excellent communication and… more
    ASM Research, An Accenture Federal Services Company (08/08/25)
    - Related Jobs

  • Executive Desktop Support Lead - Manager…

    American Express (New York, NY)
    … of specific projects or company initiatives **Minimum Qualifications** + Strong customer service , organizational and communication skills + Critical thinking ... a key member of a team that provides direct technical servicing and support to the senior...and KPI's. + Develop and implement strategies to optimize service delivery processes and improve efficiency. + Monitor … more
    American Express (09/25/25)
    - Related Jobs

  • Customer Experience Team Lead

    Tompkins Community Bank (Batavia, NY)
    …and chat service requests with the goal of providing excellent customer satisfaction and customer retention. Responsible for answering escalated calls from ... for all bank products utilizing experience and advanced knowledge to addresses complex customer inquiries and problems, with a high degree of skill and ability to… more
    Tompkins Community Bank (08/16/25)
    - Related Jobs

  • Customer Rep II, Laboratory

    University of Rochester (Rochester, NY)
    …individual, and internal equity considerations._ **Responsibilities:** GENERAL PURPOSE Serves as a customer service representative and technical resource in ... the Pathology and Laboratory Medicine Outreach Customer Support Department. With the ability to...technical information, as well as general product or service information. + Handles physician requests for additional specimen… more
    University of Rochester (09/04/25)
    - Related Jobs

  • Support & Enterprise Product Manager

    B&H Photo (New York, NY)
    …Sales, and EDU teams, combined with technical e-commerce product expertise in Customer Service touchpoints on the website. The PM will be responsible for ... cohesive customer experiences . Ability to balance customer needs with business objectives and technical ...enterprise procurement, and institutional buying patterns . Experience with customer service operations, support ticket… more
    B&H Photo (07/21/25)
    - Related Jobs

  • Customer Success Manager - Cisco

    SHI (Albany, NY)
    … Customer Success Manager will analyze consumption reports, manage service delivery workflows, and maintain effective communication with customers and internal ... with customer objectives and drive co-selling opportunities + Provide support and direction to project teams to ensure successful delivery and synchronization… more
    SHI (09/24/25)
    - Related Jobs

  • Supervisor, Service Operations

    ThermoFisher Scientific (Grand Island, NY)
    …teams to meet service level agreements. + Lead the Service Support activities to achieve optimized customer satisfaction, grow service revenue, and ... develop process improvements to enhance service and support , meet revenue targets, and improve customer ...Specific knowledge of LSG instrumentation and applications (preferred). + Technical support and/or customer -facing experience… more
    ThermoFisher Scientific (09/19/25)
    - Related Jobs

  • Customer Care Representative II

    ThermoFisher Scientific (Grand Island, NY)
    …with all requests and/or issues that arise. Our representatives provide outstanding customer service in this fast-paced environment, promptly and accurately when ... via phone and email to our customers and internal support teams. + Use sales order entry system, website...Excel and other programs. + Two years of related customer service experience preferred. + Prior experience… more
    ThermoFisher Scientific (09/28/25)
    - Related Jobs

  • Customer Success Specialist

    ManpowerGroup (Buffalo, NY)
    … Success Specialist, you will be part of the Field Operations Department supporting Customer Service and Supply Chain teams. The ideal candidate will have strong ... Serve as the primary liaison between Field Operations and Customer Service through the Direct Store Delivery...support and timely issue resolution to enhance the customer experience + Analyze performance data using Excel to… more
    ManpowerGroup (09/27/25)
    - Related Jobs

  • Senior Field Representative, Field Services…

    Ricoh Americas Corporation (Bronx, NY)
    …equipment Effective, methodical problem solver Excellent communication and customer service skills Proficient in reading technical materials (manuals, parts ... most challenging service scenarios professionally Acts as liaison for unresolved technical issues Ensures high levels of customer satisfaction Maintains "car… more
    Ricoh Americas Corporation (09/25/25)
    - Related Jobs