- NASCO (Albany, NY)
- … Support to identify and correct core problems. Able to provide standard levels of technical customer support across one or a number of system areas on ... research information. + Follows up on daily statuses with technical support for each ticket and guarantees...including Microsoft Office applications + Experience working in a customer service environment + Working experience using… more
- Merck (Albany, NY)
- …Company's vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and ... field or healthcare environment. + Previous sales, account management, consultative, or customer service experience. + Experience developing and executing a plan… more
- News Corp (New York, NY)
- …IT Support function - ensuring that a premium level of technical support and customer service is provided across the organization. This individual ... pre-defined SLAs * Manage and coordinate urgent and complicated support issues * Lead optimization efforts, service ...* 4 year Bachelor's degree in a business or technical major, or related field or equivalent experience *… more
- Verint Systems, Inc. (Albany, NY)
- … Specialist is passionate about fixing problems and providing above and beyond type of customer service . They have a high sense of urgency matched with the ... inquiry. **Principal Duties and Essential Responsibilities:** + Assist customers with assigned technical support issues that are reported via telephone, web, and… more
- SAP (New York, NY)
- …management. **SAP Customer Experience (CX)** - Knowledge of e-commerce, sales, customer service , and marketing processes. **What You Bring** + 2-3 years ... and business processes, exposure to relevant technologies/ solutions, and customer -facing skills. + Technical and business process knowledge, combined… more
- Sprinklr (NY)
- Sprinklr is a leading enterprise software company for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management ... (Unified-CXM) platform helps companies deliver human experiences to every customer , every time, across any modern channel. Headquartered in New York City with… more
- Olympus Corporation of the Americas (Buffalo, NY)
- …and Senior FSE Trainer, the FSE will service and provide expert level technical support to assigned equipment. **Job Duties** + Establish and maintain a high ... level of customer satisfaction with assigned products, support and service . + Respond to ...troubleshooting and all other aspects of technical support for all assigned products. + Escalate customer… more
- Amazon (New York, NY)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... with customer 's enterprise adoption strategy and business goals for respective service domain. - Develop and scale customer success programs through… more
- University of Rochester (Rochester, NY)
- … of all functions. Provides hands-on support for clients with excellent customer service skills. Works with IT to deliver solutions that meet documented ... Acts as an escalation point when needed. + Provides technical support to employees and users related...technologies, including design, hardware and protocols required + Exceptional customer service and communication skills. Ability to… more
- PCB Piezotronics, Inc. (Latham, NY)
- … support and phone coverage. Has application knowledge, provides pre/post-sales technical support in coordination with Accumetrics sales team. This role ... Latham, NY or Cincinnati, OH Additional Duties: + Provides technical /sales support and phone coverage for customers,...Responds to a wide range of written and phoned customer inquiries. Supports customer service /sales… more