- MongoDB (New York, NY)
- …an unparalleled customer experience by offering top-notch technical support , creating easy to follow self service resources, and workflow automations ... Our ideal candidate will have: + 4+ years of experience in an end-user IT support role, including direct technical support for Executives and VIPs +… more
- Shape Technologies Group (New York, NY)
- …more. **Job Description:** To provide a highly professional level of technical support to customers in conjunction with the service of Flow International ... with little supervision. **Major Duties and Responsibilities:** + Provide technical support to customers on the operation,...relevant technical documentation. + Provide assistance to customer service by determining parts required by… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …smartphones and other mobile devices + Demonstrate the highest possible standards of customer support and produce maximum customer satisfaction + Strong ... **General Summary** Provides remote Tier 1 technical end user support to an...however not required. **Other Job Specific Skills** + Excellent customer service skills. + Excellent communication and… more
- Ricoh Americas Corporation (Watertown, NY)
- …devices and assigned equipment. Strong interpersonal, communication, and customer service skills. Ability to follow technical documentation and publications ... Specializes in servicing highly complex office products. Provides second-level technical support to technicians. Completes diagnostics, installations, removals,… more
- Insight Global (New York, NY)
- …the customer with internal teams, including sales, product, marketing, engineering, and customer support to ensure customer satisfaction and resolve any ... issues Excellent communicator with a strong focus on customer needs & able to explain complex technical... Role and 30% Soft Skills (proactive and reactive support for customers) Startup Mentality Streaming Services and Licensing… more
- Confluent (Albany, NY)
- …relationship with Confluent + Experience with the sales discovery process and customer service escalation models + Experience running Executive level reviews ... the Department of Defense. **About the Role:** The Strategic Customer Success Manager (SCSM) will play a key role...with the sales team regarding expansion, upsell, and additional service / support opportunities within accounts + Guide adoption… more
- TELUS Agriculture & Consumer Goods (NY)
- …goals, product opportunities and innovative adoption concepts. + Provide an excellent customer service experience, especially when customers have time sensitive ... Success milestones and provide feedback on ever-evolving metrics for Customer Success. Technical Expertise + Possess a...to delight customers on a daily basis through excellent customer service practices and a customer… more
- Carrier (NY)
- …+ Coordinates with customer service and sales team to identify customer support and service needs. + Conducts training sessions, product ... highly developed technical expertise in Product and Technical HVAC Service who troubleshoots customer...customers. Position will provide over the phone and on-site technical support for high profile strategic account… more
- L3Harris (Rochester, NY)
- … customer support needs. To provide efficient and effective customer service , L3Harris ILS Analysts collaborate with product management, engineering, and ... AND HAVE AT LEAST 180 CONTINUOUS DAYS OF ACTIVE SERVICE . Job Description: As an Integrated Logistics Support...with preparing written reports with a high degree of technical accuracy and occasionally presenting to customer … more
- University of Rochester (Rochester, NY)
- …individual, and internal equity considerations._ **Responsibilities:** GENERAL PURPOSE Serves as a customer service representative and technical resource in ... the Pathology and Laboratory Medicine Outreach Customer Support Department. With the ability to...technical information, as well as general product or service information. + Handles physician requests for additional specimen… more