- Proofpoint (Albany, NY)
- …Proofpoint's solutions. + Provide proactive recommendations that support the customer 's requirements, roadmap and ongoing technical needs. Identify and ... needed. + Direct crisis and incident response, working with the account team, technical support , operations and engineering teams to ensure timely resolution,… more
- Abbott (Buffalo, NY)
- … with an emphasis on laboratory management. + Interact with Sales colleagues, Marketing, Customer Support , Technical Service , and Finance. + Influence ... expansion and economic profitability. + Perform assay integrations and support technical needs of the laboratory. +... customer challenges immediately in partnership with the service organization. + Support implementation processes on… more
- Hobart and William Smith Colleges (Geneva, NY)
- … Service Coordinator will be a hands-on member of the technical support team responsible for technical service onboarding and off boarding, ... Technical Service Coordinator manages projects, provides technical support as needed including maintenance and...well under pressure and have excellent customer service skills, including the ability to communicate technical… more
- Amazon (New York, NY)
- …and sizes gain the best value and service from AWS? AWS Enterprise Support , Technical Account Managers (TAM) support our customers' creative and ... team interacts with leading companies and believes that world-class support is critical to customer success. AWS...respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state,… more
- Fujifilm (Albany, NY)
- **Position Overview** The Customer Support Technician - Remote Support will be responsible for providing technical support advice and consultation to ... smiles." Visit: https://www.fujifilm.com/us/en/about/region/careers **Job Description** **Responsibilities** + Provide timely technical support and problem resolution to all… more
- Fujifilm (Albany, NY)
- …training, as needed. + Provide Customer Support Technicians with product technical updates and service process updates. + Act as main backup for FTS ... of products after they are released. Provide overall technical support and expertise on a specific...assigned by manager. + Host routine conference calls with Customer Support technicians on topics related to… more
- Mastercard (New York, NY)
- … Technical Account Manager, with additional managerial responsibilities to monitor customers technical service on a wider level, while supporting the team ... MBOs, approve holidays, and encourage cross-team collaboration. - Take responsibility for customer success KPIs (Renewals and Upsells) and support team-specific… more
- Amazon (New York, NY)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... Description We are seeking a proactive and customer -focused Senior Technical Account Manager (Sr....of Amazon's innovative e-commerce solutions. Key job responsibilities Post-Launch Support : - Serve as the primary technical … more
- GE Aerospace (Schenectady, NY)
- …features, defects, and technical debt. + Partner with the Defense & Systems Customer Support & Sustainment teams including Customer Support , Product ... and execute the vision and roadmap. + Develop deep domain understanding of Customer Support & Sustainment business processes, including Customer … more
- Amazon (New York, NY)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... all Amazonians is that we are all striving to support our customers with solutions-whoever that customer ...service at a time. We start with our customer , which are publishers, and work backwards in everything… more