- Coinbase (Albany, NY)
- …our global customer base via self- service and automation, and optimizing customer support interactions to create an effortless experience. As a CX ... mission to provide the most trusted and value added customer support . Our team is dedicated to...technology roadmap. You will identify opportunities to elevate our self- service and automated support experiences in ways… more
- Meta (New York, NY)
- …value for customers by providing strategic, personalized, and proactive technical support across Meta's products.We strive to deliver service success so ... people's issues and are advocates for our customers.We are seeking a highly skilled Technical Account Manager (TAM) to support our customers' business growth in… more
- Lenovo (NY)
- …(30-40% expected - US and Canada) + High level of commitment to exceptional customer service and relationship building **The base salary range budgeted for this ... and developing new leads within target accounts. + Lead technical discovery sessions to understand customer business...events, conferences, and technical forums. + Provide technical training, support , and resources to Lenovo… more
- University of Rochester (Pittsford, NY)
- …functions. Provides remote and hands-on support . Assesses, interprets and analyzes customer technical problems received via Service Desk services, ... enterprise-wide projects and implementations as needed. + Assesses, interprets, and analyzes customer technical problems received via Service Desk services,… more
- Xerox (Syracuse, NY)
- …satisfaction with the Xerox product or solution that is maintained by a team of Customer Service Engineers. The service manager is responsible for asset and ... accountability **Primary Responsibilities:** + Provide line management direction and support to the assigned service team. +...services through effective coaching of multiple work groups of Customer Service Engineers. by; Coach & counsel… more
- L3Harris (Rochester, NY)
- …needs for current and future course development. To provide efficient and effective customer service , L3Harris Technical Trainers collaborate with internal ... AND HAVE AT LEAST 180 CONTINUOUS DAYS OF ACTIVE SERVICE . Job Description: As a Technical Trainer...at the Training Center in Rochester, NY and at customer locations around the world. The Technical … more
- Lumen (Albany, NY)
- …Forge strong partnerships with product, engineering, sales engineering, customer service , and product marketing departments to support and enhance product ... Act as an SME to marketing teams and guide strategy discussions, support customer engagement and conversations, respond to technical inquiries, and… more
- Mastercard (New York, NY)
- …on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer ... technical specifications and ensure alignment across teams. * Support the development and execution of the roadmap for...* Understands the technologies, architecture design and features that support customer jobs to be done and… more
- Safran (New York, NY)
- …solutions while providing excellent customer service * Provide technical expertise directly to customers in support of post-sales activities working ... Customer Support Technician II M/F Company...Strong oral and written communication skills to deliver detailed technical information. * Experience handling difficult customer … more
- Amazon (New York, NY)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... our value proposition is clearly communicated. You'll likely end your day analyzing customer feedback and technical metrics from recent launches and preparing… more