- CACI International (Chantilly, VA)
- …the Frontline Account Manager will: Key Responsibilities: Provide first-level technical support in a 24x7 world-class service center, responding to inbound ... face-to-face (walk-up) support where applicable, ensuring responsive, courteous customer service . Monitor system performance and alerts, identifying and… more
- EchoStar (Christiansburg, VA)
- …larger Service Continuity Support team + Have excellent customer service abilities and be able to explain technical solutioning to technical and ... with our Customer Experience Agents to resolve technical customer issues with service ,...to escalate customer issues requiring Tier 3 service support from our Incident Management teams… more
- Cayuse Holdings (Richmond, VA)
- …(5) years of experience in computer systems, customer support or IT support . + Experience with ServiceNow IT Service Management System. + Customer ... Remote (8am-5pm EST) **_SALARY:_** $15.00-$17.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions… more
- Amazon (Arlington, VA)
- …responsibilities - Be actively involved in regular engineering activities, providing hands-on technical guidance and support . - Drive maintenance Best Practices: ... and building software solutions across a wide range of technical stacks. As a System Development Engineer on the...You will be partnering with security, software engineers, and support engineers to raise the engineering and reliability bar… more
- Merck (Richmond, VA)
- …Company's vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and ... field or healthcare environment. + Previous sales, account management, consultative, or customer service experience. + Experience developing and executing a plan… more
- Microsoft Corporation (Reston, VA)
- …involves partnering with other teams (eg, program managers, software engineers, product, customer service support teams) to prioritize and drive ... or related field AND 6+ years experience in technology industry, cloud, technical support , and/or customer experience engineering + OR equivalent experience.… more
- Deloitte (Arlington, VA)
- …best practices. + Work closely with cross-functional teams, including IT, operations, and customer service , to ensure integration and alignment of systems and ... call flows, queues, and reporting dashboards to optimize performance. + Provide ongoing support to contact center staff, addressing technical issues and ensuring… more
- Amazon (Arlington, VA)
- …risks or roadblocks and can execute in an ambiguous and changing environment. To support the evolution of the AWS customer experience and/or Customer ... through our expertise, we inform priorities and influence the customer , AWS service , and best practices. -...consultant or have prior experience working with or managing technical programs - Experience in customer -facing roles… more
- Amazon (Arlington, VA)
- …risks or roadblocks and can execute in an ambiguous and changing environment. To support the evolution of the AWS customer experience and/or Customer ... by Facts and Data - through our expertise, we inform priorities and influence the customer , AWS service , and best practices. - Focus on Excellence - we take… more
- National Power, LLC (Richmond, VA)
- …programs for all technical staff + Foster a culture of safety, technical excellence, and customer -first service delivery + Manage succession planning ... following. Other duties may be assigned. Technical Leadership + Provide technical guidance and support for complex installations and maintenance scenarios +… more
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