- Cayuse Holdings (Richmond, VA)
- …(5) years of experience in computer systems, customer support or IT support . + Experience with ServiceNow IT Service Management System. + Customer ... (M-F 6pm-3am EST) **_SALARY:_** $20.00-$22.00/hr **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions… more
- Concentrix (Richmond, VA)
- …in Portuguese and English is a requirement in the role. **Responsibilities** + Technical Support : Provide expert troubleshooting and support for Microsoft ... optimization. + Strong analytical and problem-solving skills. + Excellent communication and customer service skills. + Ability to work independently and manage… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... Description AWS is known for its customer obsession. Our Professional Services teams are on... stakeholders to understand their requirements, translates them into technical specifications, and develops scalable and secure Generative AI… more
- Concentrix (Richmond, VA)
- …+ ** Technical Support :** Offer ongoing technical support and troubleshooting to ensure customer satisfaction. + **Best Practices Advocacy:** ... and healthy by offering consultative guidance, risk assessments, and technical support . You will aid in deploying...complex technical challenges. + Strong communication and customer service skills. **Education:** + Bachelor's degree… more
- EchoStar (Christiansburg, VA)
- …within a Service Continuity Support team + Excellent customer service skills with the ability to explain technical solutions to technical and ... be empowered to provide direct and real time advanced technical support to internal CXO resources for... Customer Experience Agents to troubleshoot and resolve technical issues, service disruptions, and porting problems… more
- Merck (Richmond, VA)
- …Company's vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and ... field or healthcare environment. + Previous sales, account management, consultative, or customer service experience. + Experience developing and executing a plan… more
- Deloitte (Rosslyn, VA)
- …best practices. + Work closely with cross-functional teams, including IT, operations, and customer service , to ensure integration and alignment of systems and ... call flows, queues, and reporting dashboards to optimize performance. + Provide ongoing support to contact center staff, addressing technical issues and ensuring… more
- Verint Systems, Inc. (Richmond, VA)
- … Specialist is passionate about fixing problems and providing above and beyond type of customer service . They have a high sense of urgency matched with the ... inquiry. **Principal Duties and Essential Responsibilities:** + Assist customers with assigned technical support issues that are reported via telephone, web, and… more
- CAI (Richmond, VA)
- …productivity. The role is based **onsite** , offering an exciting opportunity to lead and support a technical service team. **What You'll Do** + Manage the ... daily basis + Recruit, train, and support Service Desk analysts + Execute specific customer ...service standards + Implement best practices throughout the technical support process + Follow up with… more
- Chenega Corporation (Fort Belvoir, VA)
- …VA C-CHR-24-047 TheJunior Helpdesk Support Services Specialist willprovide technical support services in accordance with the AITP service list for the ... on user systems as the environment changes. + Provide Technical Support Services in accordance with the...Support Services in accordance with the AITP Primary Service Category (PSC) numbering scheme. These Services are specifically… more