- TekSynap (Chantilly, VA)
- …andmodifiesproducts to customer requirements + Provide expert and second tier technical support for the installation and repair of complex systems and ... of a24/7, 365-day Service Desk (SD) to support IT services and applications,using the customer 's...No Code Changes, and Triage toTier 3) -more in-depth technical support level than Tier1. + … more
- Cummins Inc. (Manassas, VA)
- **DESCRIPTION** Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the ... to pre-failure condition. Service Documentation - Creates and verifies customer , equipment and technical information; captures specific data using required… more
- Confluent (Richmond, VA)
- …relationship with Confluent + Experience with the sales discovery process and customer service escalation models + Experience running Executive level reviews ... the Department of Defense. **About the Role:** The Strategic Customer Success Manager (SCSM) will play a key role...with the sales team regarding expansion, upsell, and additional service / support opportunities within accounts + Guide adoption… more
- General Dynamics Information Technology (Fairfax, VA)
- …Family:** Functional Experts **Skills:** Analytical Thinking,Business Process Improvements, Customer Service ,Planning,Requirements Definition **Experience:** 5 + ... **US Citizenship Required:** Yes **Job Description:** **GDIT is seeking a REMOTE Customer Success Manager to support our Identity, Credential, and Access… more
- Amazon (Arlington, VA)
- Description Are you Customer obsessed and eager to propose opportunities and influence business decisions to improve the Consumer and Seller experience across our ... different Amazon businesses? Customer Experience and Business Trends (CXBT) is looking for...and actions to improve our customers' experience - Team: support hiring and on-boarding of new team members and… more
- Trane Technologies (Roanoke, VA)
- …customer . Processes within that oversight include working with sales to provide timely service agreement pricing to customer support of sales through ... and technical product training programs available. Develop employee skill levels, including customer service , process and technical skills to the highest… more
- V2X (Springfield, VA)
- …issues. Ensure NMCI guidance is communicated from the customer technical representative (CTR). Initiate and resolves service request/problem incidents. + ... technical problems and answer queries by telephone or self- service ticket in support of internal and/or outside customer computer hardware, software,… more
- Lumen (Richmond, VA)
- …in the CRM system. * Collaboration: Work closely with sales, product, CS peer partners, service delivery, and support teams to ensure a unified approach to ... + Technical Proficiency: Comfortable using CRM systems and other customer management tools. + Working knowledge of MS Office suite. **Compensation** This… more
- Cummins Inc. (Manassas, VA)
- …and scheduling Technician work, you'll ensure that repair plans are aligned with customer quotes, leading to timely and efficient service delivery. + **Enhancing ... help maintain high standards and identify areas for improvement, ensuring top-notch service . + **Providing Support and Development** : Offering coaching,… more
- Xerox (Chesapeake, VA)
- …success in the following categories: + Comprehensive understanding of our company and customer service culture. + Clear expectations in reference to call load, ... support your territory. + Actively and correctly completing service calls independently. **Additional Benefits:** + Substantial growth opportunities for future… more