- Owens & Minor (Richmond, VA)
- …driven by continual service improvement techniques. + **Provide Technical Support :** Answer and resolve endpoint migration-related requests/incidents over ... & Minor Global IT End User Experience Team. Provides technical support and troubleshooting for endpoint devices,...and/or incidents, balancing the need for customer service and issue resolution. + **Communicate Technical … more
- GE Aerospace (Charlottesville, VA)
- …relationships with assigned accounts, including coordination of training, professional services, technical support , small upsells, and customer advocacy. ... our airline accounts using GE Aerospace's Software as a Service products. In this role, you will support...manage customer relationships and drive success. + ** Customer service mindset** : Passion for delivering… more
- Coinbase (Richmond, VA)
- …for building, buying and configuring, and scaling the technology that powers our customer support channels. In this role, you'll oversee Coinbase's both ... custom-built and SaaS-based AI-powered customer self- service and automation capabilities , as...or similar). * Demonstrated experience integrating or building AI-powered customer support solutions, such as chatbots, LLM-based… more
- Amazon (Arlington, VA)
- …expert within account teams, coordinating with CSMs and TAMs to maximize customer outcomes. Portfolio Management & Technical Excellence: Manage 7+ high-value ... go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the… more
- Oracle (Richmond, VA)
- …Spouse new to corporate experience preferred Department Description: The Customer Service team provides unique services and support to internal organizations ... and internal distribution of Employee Laptops. Brief Posting Description: Customer Service analysts deliver service and support that represents the… more
- Google (Reston, VA)
- …experience. + 10 years of experience with cloud native architecture in a customer -facing or support role. + Experience with device management concepts, such ... on top of industry trends and devise enhancements to Google Cloud products. As a Customer Engineer, you will partner with the technical Sales team as a Google… more
- Cardinal Health (Richmond, VA)
- …into the design and management of commercial technologies. This job family interfaces with Customer Service and Marketing teams to gather and represent the voice ... Teams to become proficient with both business purpose and customer workflows as well as the backend technical...offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …software development or scripting. + Minimum of three (3) years of experience in an IT support or customer service role, with a strong emphasis on end-user ... are valued every day. **Key Responsibilities:** + Respond to technical inquiries and support requests via phone,...issues. + Monitors incidents and tracks resolution within the customer Service Level requirement by documenting all… more
- Deloitte (Mclean, VA)
- …complex client programs. Essential job responsibilities include: Platform Implementation & Technical Configuration + Configure and implement customer experience ... of technical /functional roadmaps to enable structured VOC strategies. + Support delivery of workshops on strategy, analytics, and customer journey… more
- UKG (Richmond, VA)
- …insights for leadership and business partners. Journey Mapping & CX Research Support customer journey mapping workshops and document end-to-end experiences. ... across Customer Success, Marketing, Product, and Sales. Personalized Engagement: Tailored support for customer system admins and primary contacts, enabled by… more
Recent Jobs
-
Supervisor, State and Local Tax (Salt)
- Bober Markey Fedorovich (Akron, OH)
-
Branch Manager
- JPMorgan Chase (Buffalo, NY)
-
Civil 3D Designer/Drafter
- Essel (Carlsbad, CA)
-
Psychologist - Site Lead, Trauma Recovery Center - Grand Rapids, MI - 75 Sheldon
- Corewell Health (Grand Rapids, MI)