- Quality Technology Services, LLC (Ashburn, VA)
- …review report (IRR). + Answer phones to respond to facility requests. + Provide technical support to troubleshoot facility issue. + Respond to alarms and take ... The **Operations Service Center Facilities Support Engineer I...value-added process improvement. + Awareness of when to send customer communication based on impact on the customer… more
- CACI International (Springfield, VA)
- …IT support to federal and contractor staff, requiring the highest level of customer service and technical proficiency. You will be responsible for ... assisting in delivering professional, high-quality service directly to the customer , providing for...level agreements. **Responsibilities:** + Assist the team providing on-site technical support for hardware (laptops, printers, tablets,… more
- GovCIO (Richmond, VA)
- …in St. Louis, MO and will be a hybrid remote position. **Responsibilities** **Provide technical support :** + Respond to customer questions and troubleshoot ... the root cause of problems and implement solutions. **Handle support requests:** + Serve as the primary contact for...to explain complex technical issues clearly to non- technical users. + ** Customer Service :**… more
- Vontier (Richmond, VA)
- …of client issues and technical problems by coordinating with the technical support team, tracking progress, and ensuring timely resolution. **SLA ... WHAT YOU WILL DO (Job Responsibilities)** As a Territory Service Manager in our organization, your primary role is...to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave,… more
- Oracle (Richmond, VA)
- …becomes an opportunity for system improvement, thereby reducing risk and enhancing service continuity. **Key Responsibilities:** + Oversee critical support items ... Millennium platform or other EHR systems to execute basic troubleshooting and support . **Qualifications:** + Strong technical background in Cerner Millennium or… more
- CGI Technologies and Solutions, Inc. (Radford, VA)
- **Common Cloud Environment (C2E) Support Lead** **Category:** Infrastructure/Cloud **Main location:** United States, Virginia, Radford **Position ID:** J1025-2173 ... CGI Federal is looking for a Common Cloud Environment Support Lead to help support a program...the Army and Department of Defense. As a managed service provider, ALTESS delivers infrastructure, platform, and application services… more
- V2X (Virginia Beach, VA)
- …and new solutions; and purchasing hardware and software solutions + Provide technical support for the preparation of documentation for installation, testing, ... subject matter expertise, recommendations and advice to the government customer in support of defining and prioritizing...with DOD C4ISR systems which includes 24/7/365 help desk support , conducting training, on-site technical support… more
- Cayuse Holdings (Arlington, VA)
- …understanding of customer service techniques, demonstrated experience providing service desk or call center support . + Exceptional communication skills ... complex tasks, which include creating incident tickets, Stakeholder engagement, quality customer service , accurately scoring incidents, and meeting response… more
- Koniag Government Services (Vienna, VA)
- …an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support **Kadiak** and our government customer in Vienna, Virginia. We ... RSA tokens, or PKI certifications. + Notifying users of service disruptions. + Implementing technical refresh of...users for issue resolution. + Escalating issues to the customer that require more advanced technical knowledge.… more
- CompuCom (Richmond, VA)
- We're looking for an experienced **Operations Support Manager** to lead the delivery of day-to-day services for our clients' Photolab imaging equipment. In this ... role, you'll oversee a team of service professionals, ensuring performance targets are met and client...Develop & maintain on-going tech training requirements + Maintain technical resource documents on helpnet **Client & Stakeholder Relationship… more