- Capital One (Richmond, VA)
- …and implement process improvements and report trending customer issues. + You may support other customer service advocates, who will reach out for help ... are tasked with providing the best of the best customer service . This is your opportunity to...the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's… more
- Cengage Group (Virginia Beach, VA)
- …Platform Service Expert and act as the bridge between the TPM organization and Customer Support , ITS, and Sales. + Resolve all platform escalations from the ... Customer Support , ITS, and Sales teams via...usage and trends. + Develop clear, concise, and comprehensive technical documentation-including user guides, manuals, API documentation, and release… more
- Deloitte (Mclean, VA)
- …a Deloitte-branded AI Platform. The role will involve extensive interaction with end- customer , CXO level technical leaders in communicating our value proposition ... and lead hands-on workshops for defining the customer solution, benchmarking, POC and deployment plan. You will...project teams. + Lead asset design and development and support monetization of assets. + Engage with C-Suite client… more
- Red Hat (Richmond, VA)
- …design workshops for small to medium teams of both technical and non- technical backgrounds that shape and influence the customer 's use cases and architecture ... that enables the broader Red Hat organization to sell, service , and support our cloud solutions at...Work closely with product business units, product engineering, consulting, support , and sales to ensure a world-class customer… more
- NANA Regional Corporation (Dahlgren, VA)
- …Implement standard operating procedures, security measures and safety regulations + Recruit technical personnel needed for task order support + Prepare monthly, ... individual contribution for proposal business development activities as required. + Support contract management by applying service delivery management best… more
- Cardinal Health (Richmond, VA)
- …change to ensure continuous improvement in system stability and performance. + Provide technical guidance to managed service partners. + Participate in code and ... technologies to maximize the business value of the technologies and enhance customer experience. This function creates strategies for the portfolio and innovative… more
- Truist (Richmond, VA)
- …Engage with business and operations teams to ensure monitoring capabilities support customer experience, regulatory reporting, and incident management. Serve ... to ensure customer satisfaction by delivering excellence in products and service 14. Ability to work and communicate with peers, vendors, internal staff,… more
- Intermountain Health (Richmond, VA)
- …relationship management) The Principal analyst is responsible for providing overseeing technical support , configuration, integration, and maintenance for various ... workflows, processes hardware, etc.) * Documents and recommends workflow changes and technical /functional designs needed to support the business requirements. *… more
- General Dynamics Information Technology (Arlington, VA)
- …1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer . + Experience providing technical support for microcomputer ... technical problems. + Serves as focal point for customer concerns. + Documents, tracks, and monitors the ...experience in the management of a technical support team. + Experience developing and providing Service… more
- Amazon (Suffolk, VA)
- …- Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, ... professionals with various skill sets to provide truly innovative technical support to Amazon's Operations team who...support to Amazon's Operations team who fulfill our customer promises millions of times a day. The technology… more