- Amazon (New York, NY)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... 's enterprise adoption strategy and business goals for respective service domain. - Develop and scale customer .../ AI / ML. - 10+ years in the technology industry focused on customer success or… more
- University of Rochester (Brighton, NY)
- …Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 900084 ISD Customer Service Business Work Shift: UR - Day (United States of America) ... other iOS devices, handheld devices and other peripheral devices required + Exceptional customer service skills required + Strong communication skills required +… more
- Capgemini (New York, NY)
- …platform with one or more portals ( Service Portal, Employee Center/EC Pro, Customer Service Portal, Retail Service Portal, etc.) for ITSM/HRSD/Retail ... sustainable growth and engagement of ServiceNow user base. Responsibilities: Development of Customer Workflow UX/UI requirements ( Service Portal, Mobile App, CSM… more
- Coinbase (Albany, NY)
- …*What you'll be doing (ie. job duties):* * Lead a team of high performing customer service agents across multiple channels (eg. phone, messaging, email) * Manage ... who believes in the power of crypto and blockchain technology to update the financial system. We want someone...expected and fully supported. As a Supervisor for the Customer Success Team, you will lead a specialized team… more
- Tompkins Community Bank (Batavia, NY)
- …and chat service requests with the goal of providing excellent customer satisfaction and customer retention. Responsible for answering escalated calls from ... for all bank products + Receive and process telephone service requests, emails, Banno Conversations & Chat service...customer relationship management (CRM) software and other related technology tools Benefits + Medical + Dental + Vision… more
- Philips (Latham, NY)
- …this Customer Success Manager you will serve as the corporate and customer /facility point of contact - managing service escalations, providing reporting, and ... Integrated Delivery Network (IDN). **Your role:** + As a Customer Success Manager, you will communicate the IDN business...strategy and outcomes, through the deployment of our IDN service strategy to win over clients. + Manage relationships… more
- Xylem (Auburn, NY)
- …issues with computer systems, networking, and various software applications. * Strong customer service skills with the ability to communicate effectively with ... and update existing systems * Train users on new technology and software Service Delivery Management: *...implement service improvements * Develop and maintain service level agreements (SLAs) Customer Relationship Management:… more
- Capital Region BOCES (Albany, NY)
- …ensure student and district needs are met. + Coordinates all internal and external customer service activities ensuring that all NERIC services are presented in ... the development and implementation of an ongoing process for assessing their technology , educational and administrative service needs and student achievement in… more
- The New York Public Library (New York, NY)
- **Associate Director, IT Service Management** **Department:** Information Technology **Employment Type:** Full Time **Location:** Crystal Building 40 W20th St ... for IT Service Management, ensuring alignment with NYPL's mission and technology strategy. + Oversight of ITSM Managers, including coaching and supporting them… more
- Safran (New York, NY)
- …software updates, understand requirements and devise solutions while providing excellent customer service * Provide technical expertise directly to customers ... and peers * Provide field input to Product Management in terms of customer /application requirements, customer usability and service viewpoint * Potential… more