- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …Assists with monitoring and tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined ... 2 tickets onsite in support of a live, production technology . The role involves 8 hour shifts at the...customer specific business environment. Attains an understanding of customer Service Level requirement. + Through training,… more
- SAIC (Norfolk, VA)
- …fast-paced environment + Outstanding analytical, problem solving skills, and excellent customer service + Excellent Interpersonal, written, and oral ... **Description** SAIC is seeking an **IT Service Desk Analyst** to support the Navy's ...only. **Program Information:** SMIT will provide secure end-to-end information technology (IT) services to more than 400,000 hardware devices… more
- CACI International (VA)
- Hardware Service Delivery Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular ... Performance Indicators (KPIs) for hardware services, ensuring high levels of customer satisfaction. + Manage and prioritize hardware-related service requests,… more
- Danaher Corporation (Dulles, VA)
- …you looking to use your education to build a long-term career? Field Service Engineer is responsible to maintain, install, and repair instrumentation at both ... internal and external customer sites, including strategic accounts. This position works independently...experienced staff members. This position reports to the District Service Manager and is part of the Field Technical… more
- NTT America, Inc. (Ashburn, VA)
- …where you can grow, belong and thrive. **Your day at NTT DATA** Provide customer service , troubleshooting, as well as incident escalation for all users ... to work in a fast paced environment. + Strong customer service and interpersonal communication skills with...a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global… more
- Danaher Corporation (Richmond, VA)
- …supports troubleshooting, repair, maintenance and calibration of Pall Corporation equipment at customer sites. The Field Service Specialist is also responsible ... for sales growth, service growth and customer fulfillment. This position is part of the Americas...we'll accelerate the real-life impact of tomorrow's science and technology . We partner with customers across the globe to… more
- CACI International (Chantilly, VA)
- Senior Service Performance Management Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... CMDB, SLM, and Performance Analytics * Data-driven mindset of service excellence and customer satisfaction * An Active TS/SCI Clearance with Polygraph Preferred… more
- Xerox (Fairfax, VA)
- …+ Minimum 1 year experience in a print, mail, or customer service role. + Post-secondary training in technology , office administration, or print production ... Harnessing our leadership position in office and production print technology , we've expanded into software and services to sustainably...and mail equipment. + Clear communication skills and a customer service mindset. + Physical ability to… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer -oriented **Senior Service Desk Manager** to join our team in **the DC, Maryland, and Virginia (DMV) area** . ... and service delivery opportunities and issues + Accountable for service desk performance, meeting customer expectations, and driving continuous improvement… more
- Voltyx (Richmond, VA)
- …Monitor and track field service activities, including maintaining records of service calls, equipment repairs, and customer interactions. + Collaborate with ... a timely and satisfactory manner. + Prepare and submit reports on field service activities, including service performance, customer satisfaction, and… more