- Chenega Corporation (Fort Belvoir, VA)
- …and Host Based Security System Services. Duties and Responsibilities: + Receive customer trouble tickets and service requests for desktop support. + Respond ... the ticketing system, and acknowledge the request to the customer . + Manage ticketing system, by ensuring that tickets...of junior staff as required. + Maintain currency on technology and service capabilities. + Other duties… more
- Mass Markets (VA)
- …teams and achieving aggressive targets. + Strong understanding of BPO services, customer service , and outsourcing models. + Excellent communication, negotiation, ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital… more
- CareFirst (Reston, VA)
- …collaboration. + Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set ... service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer , including… more
- Interactive Government Holdings, Inc. (Springfield, VA)
- …action plans. Implements and monitors production, productivity, quality, and customer - service standards by resolving problems, completing audits, identifying ... Holdings, Inc. (IGH) is a leading professional services and technology provider to the Federal Government. Our mission is...the Federal Government. Our mission is to serve uniformed service members globally and their support systems locally. We… more
- Highmark Health (Richmond, VA)
- …US CITIZEN This position serves as a key liaison between Claims Operations, Customer Service , Regulatory Affairs, IT, Legal and other departments, proactively ... industry regulatory changes and assess their potential impact on Claims Operations, Customer Service and other operational areas processes and collaborate with… more
- Mass Markets (VA)
- …Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital ... role is critical in ensuring the highest level of service quality within our call center operations. The ideal...Net Promoter Score (NPS), Average Handling Time (AHT), and Customer Satisfaction Score (CSAT). + Knowledge of BPO processes… more
- Capital One (Richmond, VA)
- …general technology control environment inclusive of relevant information security controls. Responsibilities include: + Lead multiple customer stakeholders ... then read on. We are currently looking for a Technology and Data Risk Manager to join our team!...for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp.… more
- Comcast (Reston, VA)
- Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we ... of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and… more
- Fairfax County Sheriff's Office (Fairfax, VA)
- …Inspect and report on security equipment functionality; + Provide professional customer service and approved information to public inquiries; + Document and ... emergency situations. Monitors personnel, visitors, and inmates, manages courtroom and security passage access, and responds to calls via telephone and radio.… more
- M. C. Dean (Charlottesville, VA)
- …and global enterprises. The company's capabilities include electrical, electronic security , telecommunications, life safety, automation and controls, audio visual, ... who engineer and deploy automated, secure, and resilient power and technology systems; and deliver the management platforms essential for long-term system… more