- Walmart (Sunnyvale, CA)
- …shopping online or picking groceries at stores. We thrive to provide each customer with a journey tailored to their individual needs, preferences and routines. We ... a multi-layer multi-objective problem space which has a unique impact on Global customer base and powers assisted AI for our associates. The Personalization team… more
- ServiceNow, Inc. (Santa Clara, CA)
- …better for everyone. **What you get to do in this role:** The Virtual Agent Science team is at the forefront of conversational AI, specializing in delivering ... intelligent, human-like interactions through virtual agents. Our mission is to enhance customer experiences by advancing the state of the art in search and… more
- Gilead Sciences, Inc. (Foster City, CA)
- …partnerships with established and emerging technology providers to bring cutting-edge solutions and expertise into the organization + In partnership with key ... ability to align CMC RA needs to enterprise platforms and solutions , ensuring scalability, interoperability, and long-term business value. + Demonstrated 'product… more
- CGI Technologies and Solutions, Inc. (San Diego, CA)
- …assist in researching questions with applicants, and other issues requiring more senior -level expertise * Assist the Government Customer Service Manager (CSM) ... various clerical and repetitive manual functions to support the customer service and adjudication departments. Additionally, perform various processing functions,… more
- Amazon (Mountain View, CA)
- …representing the company's AI capabilities to senior leadership at customer organizations while ensuring our solutions deliver transformative value across ... delivery for strategic customers - Analyze complex enterprise problems and design AI agent solutions that deliver measurable business outcomes About the team… more
- Amazon (Santa Clara, CA)
- …Technology (CET) team within Customer Service is to create Earth's best customer service solutions by empowering our customers to utilize automation to ... Intelligence (GenAI) and machine learning technology, we strive to predict and resolve customer issues through self-service and automation solutions . The CET AI… more
- UNUM (Sacramento, CA)
- …you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. ... consultant will be an expert in Unum's HR Connect solutions and will bring new platform solutions ...to our HRIS Consulting business. + Define and configure customer system changes in support of business strategy and… more
- Cardinal Health (Sacramento, CA)
- …and ensures that special requirements are included in an order. **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is ... 8am EST to 9:00pm EST & will also involve Saturday hours. **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible… more
- Amazon (Santa Clara, CA)
- …decision intelligence can drive value. Partner with technical PMs to improve the agent framework, prioritizing features based on customer needs. Enable sales ... team focused on AWS's most critical customers, reporting directly to the Head of Customer Success for AWS Supply Chain. This is an excellent opportunity to join… more
- Coinbase (Sacramento, CA)
- …environment. *What you'll be doing (ie. job duties):* * Wear multiple hats of Customer Experience, CX Agent Experience and Technology leader to deliver secure, ... expected and fully supported. * *Team* - EAA CX Agent Experience organization is a vital part of Coinbase's...EAA CX AE organization is responsible for building the customer experience platforms that streamlines the customer … more