- The Walt Disney Company (New York, NY)
- …and product management tools (eg, Jira). **Preferred Qualifications** + Experience with customer service platforms, CRM systems, or agent -facing tools in a ... natural language processing, GenAI, and/or predictive analytics to design and deliver customer service solutions that enhance the user experience, reduce… more
- Amazon (New York, NY)
- …representing the company's AI capabilities to senior leadership at customer organizations while ensuring our solutions deliver transformative value across ... delivery for strategic customers - Analyze complex enterprise problems and design AI agent solutions that deliver measurable business outcomes About the team… more
- Amazon (New York, NY)
- …Technology (CET) team within Customer Service is to create Earth's best customer service solutions by empowering our customers to utilize automation to ... Intelligence (GenAI) and machine learning technology, we strive to predict and resolve customer issues through self-service and automation solutions . The CET AI… more
- UNUM (Albany, NY)
- …you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. ... consultant will be an expert in Unum's HR Connect solutions and will bring new platform solutions ...to our HRIS Consulting business. + Define and configure customer system changes in support of business strategy and… more
- Cardinal Health (Albany, NY)
- …and ensures that special requirements are included in an order. **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is ... 8am EST to 9:00pm EST & will also involve Saturday hours. **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible… more
- Coinbase (Albany, NY)
- …environment. *What you'll be doing (ie. job duties):* * Wear multiple hats of Customer Experience, CX Agent Experience and Technology leader to deliver secure, ... expected and fully supported. * *Team* - EAA CX Agent Experience organization is a vital part of Coinbase's...EAA CX AE organization is responsible for building the customer experience platforms that streamlines the customer … more
- Research Foundation CUNY (New York, NY)
- …corporation chartered by the State of New York. RFCUNY is the fiscal agent and authorized signatory for the 26 CUNY colleges and professional schools involved ... in sponsored programs. As the fiscal agent for all such activity at CUNY, RFCUNY performs...Assistant Counsel reports to an Associate Counsel and/or a Senior Associate Counsel, and exercises independent judgment, as delegated,… more
- Research Foundation CUNY (New York, NY)
- …at the same time as CUNY SPS, the Office of Innovative Learning Solutions (ILS) designs custom workplace learning programs to help organizations achieve their goals. ... and effectively. Description: The CUNY SPS Office of Innovative Learning Solutions (ILS) seeks an experienced detail-oriented learning and development professional… more
- PNC (New York, NY)
- …all business decisions and able to leverage that information in creating customized customer solutions . + **Managing Risk** - Assessing and effectively managing ... responsible for leading the distribution strategy for the bank's Escrow, Paying Agent , and Shareholder Representative services. You will define the sales strategy,… more
- Amazon (New York, NY)
- …be responsible for: - Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs - Providing technical guidance and ... role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a… more
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