- Cengage Group (Seattle, WA)
- …skill development tracking, and usage pattern analysis to inform content strategy , platform improvements, and customer success interventions. **Skills you ... cybersecurity trends and emerging threats as they impact our training content strategy . **What you'll do here:** + **Cybersecurity Training SaaS Strategy :**… more
- Amazon (Seattle, WA)
- …Amazon is looking for a Senior Product Manager, Technical to join our Customer Experience and Business Trends team. Our team's mission is to deeply understand ... and improve customer experiences globally. You will play a crucial role...and evaluate global industry and technology trends to inform strategy and product innovations at Amazon. - Process Improvement:… more
- Microsoft Corporation (Seattle, WA)
- …decision makers and influencer's while engaging sales team and helping lead sales strategy . + Uses knowledge of customer context, and deep technical, domain, ... Solution Engineer, you will work closely with sales teams to understand the customer 's needs, goals, and challenges, and showcase how Dynamics 365 (Sales & Service),… more
- Amazon (Seattle, WA)
- …in the cloud. Basic Qualifications - 7+ years of experience owning/driving product strategy and roadmap for customer -facing backend services - 3+ years of ... for the comprehensive product and technology roadmaps that work backwards from the customer , considering learners at all skill levels and across all walks of life.… more
- Amazon (Bellevue, WA)
- …most preferred destination for quality used items, offering unparalleled selection, value, and customer experience. As we scale to meet growing demand in this space, ... experienced Senior Program Manager to drive strategic initiatives focused on improving customer trust and product quality for Amazon Resale, a rapidly growing… more
- Amazon (Seattle, WA)
- Description The mission of the Customer Engagement Technology (CET) team within Customer Service is to create Earth's best customer service solutions by ... (GenAI) and machine learning technology, we strive to predict and resolve customer issues through self-service and automation solutions. The CET AI team leads… more
- Amazon (Seattle, WA)
- …Data and Artificial Intelligence (AI) team is a new function within Customer Engagement Technology. We own the end-to-end process of defining, building, ... implementing, and monitoring a comprehensive data strategy . We also develop and apply Generative Artificial Intelligence...(ML), Ontology, and Natural Language Processing (NLP) to enhance customer service associate and customer experiences. As… more
- Boehringer Ingelheim (Seattle, WA)
- **Description** The Customer Engagement Specialist (CES) will maximize net portfolio sales and build brand advocacy with targeted customers primarily through digital ... in key markets. Campaign design will mirror broader brand strategy , capitalize on local and regional marketing opportunities and...impact in the marketplace. + Works effectively with all customer facing roles in each geography to meet … more
- Amazon (Seattle, WA)
- …Data and Artificial Intelligence (AI) team is a new function within Customer Engagement Technology. We own the end-to-end process of defining, building, ... implementing, and monitoring a comprehensive data strategy . We also develop and apply Generative Artificial Intelligence...(ML), Ontology, and Natural Language Processing (NLP) to enhance customer service associate and customer experiences. As… more
- Amazon (Bellevue, WA)
- Description In the Mechatronics & Sustainable Packaging Customer Experience organization, we have the unique role and privilege to work backwards from our ... customer needs and represent their voice through the entire...will influence decisions on deployment and machine performance execution strategy to senior level leadership. -You will own the… more