- Amazon (Santa Clara, CA)
- …and engineers. - Analyze data and define metrics to identify actionable insights and measure improvements in customer experience. - Communicate results ... Data and Artificial Intelligence (AI) team is a new function within Customer Engagement Technology. We own the end-to-end process of defining, building,… more
- Amazon (Santa Clara, CA)
- …and engineers. - Analyze data and define metrics to identify actionable insights and measure improvements in customer experience. - Effectively communicate ... Data and Artificial Intelligence (AI) team is a new function within Customer Engagement Technology. We own the end-to-end process of defining, building,… more
- Intuit (Mountain View, CA)
- …powering prosperity, is seeking a dynamic Senior Staff Product Manager to spearhead Customer Support strategy and execution within its Mailchimp brand. This role ... force in defining and executing the product vision and strategy for Customer Support. This will involve...and retention. You will be a thought leader in customer support, extending your influence and insights … more
- ServiceNow, Inc. (San Diego, CA)
- …Senior Manager, Digital Customer Lifecycle & Adoption, you will lead the strategy and execution of digital programs that drive customer engagement, product ... customer experiences through digital innovation. **Key Responsibilities** Lifecycle Strategy & Execution + Design and implement end-to-end digital lifecycle… more
- The Hertz Corporation (Sacramento, CA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer...rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive… more
- Intuit (San Diego, CA)
- …the best experience for our Business Tax TurboTax customers, through deep customer insights and hypothesis-driven experimentation and innovation. **What you'll ... company-wide initiatives to help deliver against our vision and strategy . Customer success is no longer downstream...skills with clear examples of using data actively for customer insights , measurement, ROI analysis and recommendations… more
- Cedars-Sinai (CA)
- …to implement optimization initiatives. + Work with the UX research team to gather customer insights that inform marketing strategy . + Present optimization ... Specialist will be responsible for performing research and providing insights regarding the market, trends, competitors, potential and existing customers,… more
- Amazon (Mountain View, CA)
- …and applications in the cloud, hybrid, or on-premises environments to gain insights into the behavior, performance, and health of systems. This position is ... Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and… more
- Merck (Sacramento, CA)
- …and identify customer needs, supporting pull-through activities relative to the customer strategy , keeping with our Company's values and standards as ... + For select customer accounts/HCPs, coordinates with customer team to develop customer strategy...to ask strategic, insightful questions to obtain information on customer healthcare needs. Uses the insights to… more
- SAP (Palo Alto, CA)
- …with regional and global marketing. + **Reporting & Feedback:** Drive the Voice of Customer (VoC) for the domain, share field insights with product teams, and ... from. Job Title: **Domain Lead (Application Development & Custom AI) - Customer Success** Location: SAP Office, North America Expected Travel: 30-40% **Role… more