- Qualtrics (Seattle, WA)
- …stories that showcase real-world impact. As the Customer Marketing Manager for Customer Voice & Storytelling, you'll lead the strategy and execution of ... stories and best practice content globally + Lead the strategy for featuring customer voices at strategic...Collaborate with PR, social, and content teams to amplify customer stories, insights , and best practices across… more
- Nordstrom (Seattle, WA)
- …style-driven environment and embraces ambiguity with confidence. You're energized by fashion trends and customer insights , with a bias for action and a sharp eye ... to proactively guide teams. + Data-Driven Decision Making - Leverage analytics, customer insights , and performance metrics to make informed program decisions.… more
- The Hertz Corporation (Olympia, WA)
- …creates loyalty at scale. You'll also play a pivotal role in redefining our customer experience strategy post-transaction - one of the most critical inflection ... customer -facing environments. Whether your background is in contact center operations, loyalty strategy , customer segmentation, or CX design, you know how to… more
- Amazon (Seattle, WA)
- …and advocacy program participation. Product feedback loop: - Collect and communicate customer feedback, insights , and requirements to Go-To-Market teams. - ... Description As Senior Customer Success Specialist GenAI within the AWS Specialists...learn & be curious to articulate AWS' Gen AI strategy and the services we offer to accelerate adoption.… more
- Amazon (Seattle, WA)
- …Key job responsibilities -Work with sales leadership to optimize the go-to-market strategy of the Customer Acquisition organization -Develop a deep understanding ... Description The North American Sales Strategy , Operations and Enablement (SSOE) team is seeking...a driven and experienced Sales Operations Lead for the Customer Acquisition (CA) organization. The candidate in this role… more
- SpaceX (Redmond, WA)
- …decision-making, designing dashboards, and applying statistical analysis to provide actionable insights into support demand, our team's performance, customer ... Manager, Workforce Planning (Starlink Customer Success) Redmond, WA Apply SpaceX was founded...times, queue levels, and staffing levels. + Provide actionable insights and recommendations for operational efficiency improvements based on… more
- Warner Bros. Discovery (Bellevue, WA)
- …Next Role As a Customer Experience (CX) Writer on the CX Content Strategy team, you'll research and write support content about WBD streaming products for our ... customers and our customer service team. This writer will prepare and craft...Experience pillars (Learning and Development, Launch Readiness, Data & Insights , Operations , Tools and Technology) to understand common… more
- Amazon (Seattle, WA)
- Description The Amazon Customer Service (CS) Knowledge team is seeking a highly motivated Senior Product Manager to lead the design and implementation of a ... in unifying fragmented knowledge sources, including external help content, internal customer service references, and embedded system logic across multiple platforms.… more
- Microsoft Corporation (Redmond, WA)
- …activities land the value and opportunity of agents and extensibility, helping inform customer strategy to maximise value realisation. + Program Management: Lead ... We are seeking a dynamic and experienced **Senior Customer Experience Program Manager (CPM)** to join the...on the adoption and performance of Copilot agents, providing insights and recommendations to both customers and engineering stakeholders.… more
- Amazon (Seattle, WA)
- … customer engagement: - Develop and execute customized success plans with customer 's enterprise adoption strategy and business goals for respective service ... learn & be curious to articulate AWS' Gen AI strategy and the services we offer to accelerate adoption....program participation. Product feedback loop: - Collect and communicate customer feedback, insights , and requirements to Go-To-Market… more