- SHI (Richmond, VA)
- …Educate, enable, and empower SHI technical sales teams, including front line sellers, customer success managers, and cloud adoption specialists to ensure a ... Establish and track key performance indicators (KPIs) to measure success and identify areas for improvement + Lead the...implement strategic plans to enhance service offerings and improve customer satisfaction. + Manage and mentor a team of… more
- EBSCO Information Services (Richmond, VA)
- …technical implementation process for EBSCO Clinical Decisions products Working with the Customer Success Manager and understanding the overall success ... timelines, resources, and budgets to ensure project milestones are met. Consult Customer Success Manager on key performance indicators to evaluate the success… more
- Amazon (Arlington, VA)
- …strategies to grow revenue opportunities, and build account plans for long-term customer success . They will work with product, solution architects, finance, ... sector opportunities. This role is responsible for account management and customer success of strategic, large, global public sector customers once the contract… more
- Palo Alto Networks (Reston, VA)
- …imperatives of your prospects and customers + Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer ... Consultant you provide technical leadership and expertise and guidance in your customer 's security transformation journey. You will play a key role in defining… more
- Palo Alto Networks (Herndon, VA)
- …individual development plans for your team + Works closely with Professional Services, Customer Success and Specialist teams to ensure overall customer ... every member of our team contributes to our collective success . Our values were crowdsourced by employees and are...and product improvements based on insights gained from your customer interaction. Your team will play a key role… more
- Red Hat (Richmond, VA)
- …You will undergo an intensive customized training program on Red Hat technologies and Customer Success solutions. Here's how your skill set will evolve and what ... Hat certification * Gain exposure and collaboration within Red Hat Customer Success & the larger organization through everyday networking and community events… more
- EDB (Richmond, VA)
- …organization, developing strategic-service offerings, and ensuring strong alignment between customer success , product, sales and support functions. **Your ... through services-led engagements **Operational Performance:** + Establish KPIs to measure success across delivery, revenue, margin and customer satisfaction +… more
- Amazon (Herndon, VA)
- …(D1D) team drives AWS Professional Services' commitment to flawless execution and customer success . We establish global delivery standards that combine ... and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer … more
- Capital One (Richmond, VA)
- …with customers. They define and execute GTM strategies focused on product activation, customer success , and long-term value realization. They are experts in our ... forums, meet-ups, events, and relevant platforms. + Collaborate with Sales and Customer Success teams to support enablement efforts and improve customer … more
- Cengage Group (Virginia Beach, VA)
- …prioritization, ensuring that each product initiative is tied to business and customer success metrics. + Cross-Functional Collaboration: Partner closely with ... inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well...role in leading our organization's product strategy and driving customer and business outcomes. You will be responsible for… more