- American Water (Fort Belvoir, VA)
- …sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening ... and resolution process to improve project delivery performance and the success of the end result. * Professional management and contract administration… more
- UKG (Richmond, VA)
- …scalable engagement through the Digital Concierge and enabling cross-functional decision-making across Customer Success , Product, Marketing, and Sales. This is a ... proactive, scalable engagement. Enable Cross-Functional Decision-Making Deliver insights to Customer Success , Product, Marketing, and Sales teams to… more
- RxBenefits (Virginia Beach, VA)
- …external auditors and provision of complete and accurate support to ensure the success of the annual financial statement audit + Supervision of the internal/external ... customer service provided via the Broker Info inbox and JIRA ticketing system, ensuring requests are met with accurate and timely responses + Development and… more
- The Hertz Corporation (Richmond, VA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed… more
- Leidos (Reston, VA)
- …in Reston, VA. **POSITION SUMMARY:** The Director of Capability Demonstration and Customer Engagement will lead the strategy, design, and execution of ... live, virtual, and hybrid capability demonstrations and customer engagement experiences that showcase the company's technical solutions to Leidos government and… more
- Concentrix (Richmond, VA)
- …through solution optimization, performance tuning, and operational excellence. + Align with Customer Success Account Managers and account teams to ensure ... the CRM domain. + Promote best practice sharing and IP reuse to accelerate customer success and internal efficiency. Trusted Advisor + Build and expand trusted… more
- Amazon (Arlington, VA)
- …technical acumen leadership skills, and the ability to make critical decisions impacting customer endpoints. Success in this role requires a leader who can ... connectivity. We are seeking an experienced Support Engineering Manager to lead escalations and incident management team. This role combines technical leadership… more
- Capital One (Richmond, VA)
- …**Summary of Role:** We are seeking an accomplished, results-driven Director of Strategic Customer Development to lead and inspire a team focused on managing, ... maximize purchase volume, and ensure exceptional backbook retention within our highest-spending customer segment. **Core Responsibilities:** + Lead and mentor a… more
- Amazon (Arlington, VA)
- …briefing senior management and managing and coordinating all of the internal and customer stakeholders. Key job responsibilities * Lead negotiations and ... Services (AWS) is seeking a member for the Strategic Customer Engagements (SCE) Public Sector team. This is a...and discounts; effectively communicate and identify deal blockers * Lead or support presentation of deal proposals to Customers… more
- Capital One (Mclean, VA)
- Sr. Business Director, Customer Experience Strategy The Senior Business Director for Customer Experience Strategy will lead a team of ~17 analysts in the ... Servicing 2) Call Center Strategy & Analytics and 3) Customer Experience Measurement across all Retail Banking experiences. This...vision that we can start executing on in 2026. Lead a team of analysts and partner closely with… more