- Cancer IQ (Chicago, IL)
- …at CancerIQ. If you want your work to matter, join us. The Position As a Customer Success Manager (CSM) at CancerIQ, you will be responsible for managing ... growth. Additionally, you will play a key role in the programmatic design of customer success initiatives, ensuring that our processes, programs, and tools are… more
- Wilson Language Training (Springfield, IL)
- Senior Customer Success Manager **Department:** Customer Experience **Location:** Here at Wilson Language Training, we are committed to working together ... is growing and is looking to hire a Senior Customer Success Manager . Our company...assigned **Minimum Requirements:** **Skills and Experience** + Passion for service , helping others and seeing your customers and team… more
- NTT America, Inc. (Springfield, IL)
- …Potential: Whether 2 Years or 20, Discover Rewarding Journeys with Us!** The **Principal Customer Success Manager ** is an experienced and highly strategic ... does not manage a team, they serve as a thought leader within the Customer Success department, contributing to process improvements and best practices. **Duties… more
- American Medical Association (Chicago, IL)
- Sr. Manager Customer Success Chicago, IL (Hybrid) The American Medical Association (AMA) is the nation's largest professional Association of physicians and a ... at our corporate offices in Chicago for a Sr. Manager Customer Success on our...materials, communication templates, and outcome-aligned product guidance. + Align service models to account segments and growth opportunities to… more
- Datavant (Springfield, IL)
- …to realize our bold vision for healthcare. We are looking for an experienced Customer Success pro who thrives in a fast-paced environment. Customer ... for our customers. This role includes responsibilities for Customer Success outcomes (eg, value realization, ...customer stakeholders + Seasoned strategic program and project manager focused on connect the dots thinking that puts… more
- Cleo (Rockford, IL)
- ** Customer Success Manager ** Remote **What You Will Be Doing** + Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of ... and externally + Maintain accurate records, including detailed documentation of customer service actions and discussions. + Escalate issues appropriately… more
- Cengage Group (Chicago, IL)
- …where needed to stay on track. Regularly analyzes and reports on customer success metrics, providing insights and recommendations for continuous improvement, ... towards sales goals. Builds mitigation plans where needed. + ** Customer success initiatives** : Leads and drives...in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course… more
- Confluent (Springfield, IL)
- …through the Skillbridge Program by the Department of Defense. **About the Role:** The Strategic Customer Success Manager (SCSM) will play a key role in ... driving customer success , retention, and subscription expansion within...Confluent + Experience with the sales discovery process and customer service escalation models + Experience running… more
- ECP (Chicago, IL)
- …business, compliance, and operational performance for our customers. We are looking for a Customer Success & Value Growth Specialist, you'll be the voice and ... teamwork with Sales, Product, Support, and Marketing to drive customer success . + Bonus: Hands-on with SaaS...and a strong ability to multitask + Superior internal/external customer service and strong collaboration skills +… more
- MongoDB (Chicago, IL)
- …oversight, this role will also be responsible for the direct leadership of the other Customer Success team members (CSMs) aligned to the account. This role will ... Master's degree preferred with 1-2 years of management experience, preferably in a customer success or account management capacity + 12+ years relevant… more
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