- Cleo (Albany, NY)
- ** Customer Success Manager ** Remote **What You Will Be Doing** + Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of ... and externally + Maintain accurate records, including detailed documentation of customer service actions and discussions. + Escalate issues appropriately… more
- Cengage Group (New York, NY)
- …where needed to stay on track. Regularly analyzes and reports on customer success metrics, providing insights and recommendations for continuous improvement, ... towards sales goals. Builds mitigation plans where needed. + ** Customer success initiatives** : Leads and drives...in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course… more
- MongoDB (New York, NY)
- …oversight, this role will also be responsible for the direct leadership of the other Customer Success team members (CSMs) aligned to the account. This role will ... Master's degree preferred with 1-2 years of management experience, preferably in a customer success or account management capacity + 12+ years relevant… more
- DoorDash (New York, NY)
- …services and products offered by DoorDash for Business, while building a best in class customer experience. The Customer Success team sits within the Client ... a white-glove experience and satisfaction with our products and service . Client Success is a fantastic stomping...years to come. About the Role As a Client Success Manager you will work primarily with… more
- ServiceNow, Inc. (New York, NY)
- …happy customers that want to share their story with others. You will deliver customer programs and monitor customer health to ensure value realization and ... You will also act as a liaison between the customer excellence and product teams enabling customer ...and Product teams to ensure value realization and renewal success . + New Product Leadership: Lead early adoption and… more
- ServiceNow, Inc. (New York, NY)
- …happy customers that want to share their story with others. You will deliver customer programs and monitor customer health to ensure value realization and ... You will also act as a liaison between the customer excellence and product teams enabling customer ...and Product teams to ensure value realization and renewal success . **To be successful in this role, we need… more
- ThermoFisher Scientific (Grand Island, NY)
- …/ Remote (preferably near a CTD site) **How will you make an impact?** The Sr Manager for Customer Service Training for CTD Global Client Services & Planning ... GCS&P team, a key aspect to the growth and success of the Clinical Trials business. This individual will...recognize patterns and trends in business, data, content and customer needs that will drive program design and delivery… more
- American Airlines (New York, NY)
- …support through a variety of mechanisms in order for them to deliver superior customer service + Coaches and mentors frontline team members in skill development, ... customer service elevation and company culture behaviors...including weekends, holidays and days-off **All you'll need for success ** **Minimum Qualifications- Education & Prior Job Experience** +… more
- Latham, The Pool Company (Latham, NY)
- …a team that makes a difference? A little about the position: Job Summary The Customer Success Lead will ensure our customers recognize the highest value possible ... Do: + Position is focused on four key areas, Customer onboarding, Customer Success and...and brands (sub brands). + Work with Community manager and builders to support improvement in NPS reviews.… more
- Citigroup (New Hyde Park, NY)
- …opportunities to grow portfolio. + Proactively source, acquire and expand high value customer relationship by maximizing sale and service opportunities. + Refer ... limited to Lending Consultants and Financial Advisor, Small Business Partners, Relationship Manager , etc.) + Organize client events to enhance client bonding. +… more