- Cisco (New York, NY)
- …and customer satisfaction (eg CSAT). + Align with Sales, Product Management, Support , and Engineering to ensure a seamless customer experience as well as ... We are looking for a highly experienced and technically astute Manager of Customer Success to lead our post-sales organization across the US and Canada. This… more
- Carrier (East Syracuse, NY)
- …that arise from known, identified problems + Perform duties related to overall customer service including post-sales support + Coordinate with Sales Reps to ... organization and products to provide the appropriate information and support to customers + Consistently document customer ...and support to customers + Consistently document customer service needs in order to identify patterns and… more
- Corning Incorporated (Corning, NY)
- … complaints or returns, determining validity and addressing liability to ensure customer satisfaction. + Support design-in efforts, analyze test data, and ... Engineer in Manufacturing + Familiarity with Corning products in customer settings **This position does not support ...in customer settings **This position does not support immigration sponsorship.** The range for this position is… more
- Mastercard (Harrison, NY)
- …* Advisory support to Regions to ensure feasibility and viability of customer opportunities, support solutioning as required while having the ability to ... we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple,… more
- Celestica (New York, NY)
- …Program Mgmt.,Cost and P&L mgmt., Business Development, Pricing/Bid development, Development support , NPI coordination, Customer Satisfaction, Customer ... **Summmary:** Celestica enables the world's best brands. Through our unrivalled customer -centric approach, we partner with leading companies in numerous markets to… more
- Price Chopper (Delhi, NY)
- …and communicated to all Front End associates. Acts as the first level of support to the Customer Service area for problem determination. Manage the Front ... Range:** $19.75- $31.50 **SUMMARY** Ensures that fast, friendly, efficient customer service and courtesy is provided on the Front...and courtesy is provided on the Front End and Customer Service areas of the store. Responsible for overseeing… more
- UKG (Albany, NY)
- …number of companies relying upon SaaS benefits + Award-winning Implementation and Customer Support teams dedicated to bringing customers live in industry-record ... to assist with proposals, RFPs, and demos + Expert Technical Sales Support + Highly reference-able customer base with 96% customer retention with our hosted… more
- The Walt Disney Company (New York, NY)
- …analytical and data-driven approach, defining key performance indicators (KPIs) for customer support tooling, monitoring performance, and iterating based on ... of our commerce tooling. + Champion operational efficiency within the customer support tooling ecosystem, seeking out opportunities for simplification… more
- Verint Systems, Inc. (Albany, NY)
- …third-party integrations. + Manage the technical escalation process through the Verint FSS customer support team, tier 3, and product house escalation teams, and ... IT team and their Integrators to ensure long-term success for both the End- Customer and FSS. The Sr. Technical Consultant will be responsible for leading technical… more
- Fujifilm (Albany, NY)
- …efficient operation of Fujifilm products. + Provides and maintains documentation to support customer training. + Provides additional training and consultation at ... testing, remote or onsite training as well as go-live support to Synapse PACS/MI projects. In addition, provide clinical...+ Makes appropriate contacts within HCUS and at the customer site to coordinate each training event. + Provides… more