- Brink's (Richmond, VA)
- …+ Manage vendors while working with customers to address their needs and facilitate customer support issues + Protect all company assets + Other duties may ... LIMITED TO THE FOLLOWING: + Project management + Provide support for internal and external customers + Perform activities...support to others within department + Liaison between customer /vendor and other PAI departments + Build and manage… more
- Ralliant (Springfield, VA)
- …our corporate commitment to continue to deliver cutting edge technology and provide superior customer support . Sonix (TM) , Inc, is a wholly owned subsidiary of ... customer , conduct system installation, trainings and buyoff. Provide support on our equipment at customer sites,...buyoff. Provide support on our equipment at customer sites, as necessary. **Essential Functions:** + Perform application… more
- Amentum (Warrenton, VA)
- …including establishment, updates, and repairs, while identifying opportunities to improve customer service processes. * Provide responsive, multi-channel support ... track record of identifying and recommending technology solutions that enhance customer satisfaction, support mission objectives, and drive operational… more
- Quality Technology Services, LLC (Ashburn, VA)
- …applied safety standards and practices, as well as data center remote hands and customer support . This role will oversee the teams who perform preventative and ... for the Data Center facility technical strategy, continuous improvement, and development support . This role will support the electrical, mechanical, FLS (Fire,… more
- Parsons Corporation (Centreville, VA)
- …journey from start to finish + Ability to ensure a smooth transfer of the customer to the appropriate technical support group; in instances where an issue cannot ... Parsons is looking for an amazingly talented **Help Desk Customer Service Representatives** to join our team! In this...In this role you will get to **ensure round-the-clock support is available 24/7/365** **, through both phone and… more
- Comcast (Galax, VA)
- …or fixes service in order to provide the best possible service for the customer . + In support of Wi-Fi installation and trouble calls, determines appropriate ... in order to provide (or remove) services to the customer . Completes all customer interactions as required....for our customers. + Drive results and growth. + Support a culture of inclusion in how you work… more
- UKG (Richmond, VA)
- …number of companies relying upon SaaS benefits + Award-winning Implementation and Customer Support teams dedicated to bringing customers live in industry-record ... to assist with proposals, RFPs, and demos + Expert Technical Sales Support + Highly reference-able customer base with 96% customer retention with our hosted… more
- Stratos Solutions (Chantilly, VA)
- …Request for Changes (RFCs) and identify impacts, in addition author RFCs for the customer . + Support Agile and DevOps automated test and verification (VV&T). + ... products. + Write and translate requirements into Epics/Features based on emerging customer needs. + Understand system-to-system interfaces and act as an Integrator.… more
- Chenega Corporation (Fort Belvoir, VA)
- …Groups when requested by the tenants. + Perform duties associated with Tier 2 level customer support functions. + Submit all initial IT requests to the Help Desk ... VIP ticket response. + Coordinate tickets that cross organizational boundaries to ensure customer satisfaction. + Assign tickets that are out of scope to the Service… more
- Verint Systems, Inc. (Richmond, VA)
- …third-party integrations. + Manage the technical escalation process through the Verint FSS customer support team, tier 3, and product house escalation teams, and ... IT team and their Integrators to ensure long-term success for both the End- Customer and FSS. The Sr. Technical Consultant will be responsible for leading technical… more