- Verint Systems, Inc. (Richmond, VA)
- …or related field or equivalent work experience + Minimum of 3-5 years of customer support experience in troubleshooting and resolving issues in an application ... tracking and documenting issues throughout the lifecycle of a support case. + Meet or exceed customer ...a support case. + Meet or exceed customer satisfaction objectives. + Demonstrate a complete understanding of… more
- Amazon (Arlington, VA)
- …500 enterprises. The TAM role is not directly hands on keyboard within the customer 's environment for troubleshooting customer support issues, rather you ... TAM role is not directly hands on keyboard within the customer 's environment for troubleshooting customer support issues, rather you will work with… more
- OVHcloud (Reston, VA)
- Job Summary OVHcloud US is looking for a Cloud Support Agent to join our Customer Support team. The Cloud Support Agent provides frontline support ... of user acceptance testing. Minimum Requirements + 3+ years of experience in customer support service for technical products, including at least 2 years using a… more
- Renaissance (Virginia Beach, VA)
- …analytical, technical environment while dedicating their time toward the account portfolio's Customer Support needs. **As a Technical Support Account ... thorough understanding of the customer 's implementation, expectations, and desired Customer Support experience. + Maintain core expertise of all Renaissance… more
- Reynolds & Reynolds (Richmond, VA)
- …smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process.In this position, you will travel ... how to use the solution.When you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow-ups with… more
- Lumen (Richmond, VA)
- … sites. + Working knowledge of the applicable tools & techniques of customer support within telecommunications. + Working knowledge of MS Office suite. ... future. **The Role** The primary responsibility of the Client Support Manager is to provide sales and sales ...member of a Sales team, who is responsible for customer life cycle management and retention. As a primary… more
- Electra Aero (Manassas, VA)
- …for maintenance, operations, and training to enhance aircraft lifecycle management and customer support . + Other duties as assigned Qualifications & Experience ... who want to do meaningful work. Position Overview: To support our growth and ensure a seamless customer experience, we seek a highly skilled Maintenance & … more
- CACI International (Herndon, VA)
- …may include handling items weighing up to 50 pounds. **Key Responsibilities:** + ** Customer Support Management:** + Serve as the primary point of contact ... for specialized customer requests, managing end-to-end support processes. + Develop and maintain effective working relationships across the customer … more
- General Motors (Richmond, VA)
- …Manager will provide leadership and strategic vision for aftersales product / customer support , logistics & warehousing, field service, service engineering, ... and enablers into all program activities, as required + Set up customer support model for quality and warranty management and field service. + Monitor… more
- Parsons Corporation (Springfield, VA)
- …+ Return all phone messages within one business day of receipt. + Coordinate customer support activities across all Personnel Security Branches as customer ... Be Doing:** + Provide positive, well-communicated response and closure of all customer inquiries. + Direct all incoming documentation to the appropriate person or… more