- General Dynamics Information Technology (Chantilly, VA)
- …Top Secret/SCI with Polygraph + **Desired skills & qualifications:** + Experience with customer support systems, like Remedy or ServiceNow + Experience with the ... your opportunity to make a personal impact as a Technical Support Specialist supporting our customer . GDIT is your place to make meaningful contributions to… more
- CACI International (Herndon, VA)
- …may include handling items weighing up to 50 pounds. **Key Responsibilities:** + ** Customer Support Management:** + Serve as the primary point of contact ... for specialized customer requests, managing end-to-end support processes. + Develop and maintain effective working relationships across the customer … more
- Palo Alto Networks (Reston, VA)
- …summaries in the ticketing system + Effectively manage critical and challenging customer support cases for multi-vendor troubleshooting on complex customer ... technical problems, with a pointed focus of providing the best customer support in the industry. **Compensation Disclosure** The compensation offered for this… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- … incidents and requests to resolution. The Full Time Service Desk Analyst provides customer support , service and technical support through analysis and ... provisioning. The Service Desk analyst is responsible for resolving support requests as well as meeting customer ...resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. + Provide… more
- Palo Alto Networks (Reston, VA)
- …and identify technical problems, with a pointed focus of providing the best customer support in the industry. We're a fast-growing, immensely successful ... As part of our US Government (USG) team, you will be a designated customer advocate, assisting in providing tailored support , weekly reviews, root cause analysis… more
- CACI International (Arlington, VA)
- …of tasks including troubleshooting, account provisioning/deprovisioning, group management and general customer support . This position is onsite 5 Days/Week in ... account provisioning/deprovisioning, group management, and security. * Provide break/fix support for customer facing SaaS products. *...and security. * Provide break/fix support for customer facing SaaS products. * Perform daily checks of… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …Service Level Agreements (SLAs). Completes daily routine tasks and responsibilities to support the Customer Service department or programs. + Supports ... + Performs analysis of COD borrower data integrity situations identified by Customer . + Provides support to Customer to research and confirm COD processing… more
- Cornerstone onDemand (Virginia Beach, VA)
- …or equivalent experience required. + Minimum of 3 years' experience in a customer support role. Preferably with enterprise SaaS solutions. + Experience ... **Job Description:** The Product Support Specialist is responsible for providing world-class ...accountable, respectful, and innovative. They are responsible for resolving customer reported issues within the Cornerstone Galaxy product suite.… more
- Amazon (Arlington, VA)
- …and metrics driven focus, both qualitative and quantitative. - 1-3 years of direct customer support experience. Able to make connections to improve systems and ... with a wide range of customers and believes that world-class support is critical to customer success as they build mission-critical applications on top of AWS… more
- EchoStar (Christiansburg, VA)
- …Business Administration, or a related field preferred + 5+ years of experience in a Customer Support role, preferably in the wireless industry. + 3+ years of ... experience in a supervisory or management role in Customer Support . **Skills and Qualifications:** + Domain expertise in Wireless Systems, networks and devices +… more