- Intuit (San Diego, CA)
- …feedback, understand pain points, and translate insights into action. + Act as a customer advocate to ensure voice-of- customer is integrated into product and ... strategy** is strongly preferred. + Deep understanding of **SaaS platforms** , customer support systems, and customer success best practices. + Outstanding… more
- Intuit (San Diego, CA)
- … Service & Support Expert: Demonstrated strength managing or working with customer support organizations and operations (direct or via BPO). + Change Leader: ... end-to-end service delivery design including feature adoption, proactive health management, support excellence, and customer insight programs for **High-Value… more
- Abbott (Alameda, CA)
- … Service operations across internal and BPO models to ensure consistent, high-quality support . + Translate ADC's Customer Experience vision and goals into ... aligned execution of SOPs, escalations, compliance and performance management. + Support the implementation of Voice-of- Customer programs and experience metrics… more
- Crane Aerospace & Electronics (Burbank, CA)
- …business cases and winning strategies for new business + Act effectively as a customer champion and advocate ; Understand and communicate current and future ... **Crane Aerospace and Electronics** has an exciting opportunity for a ** Customer Account Manager II / III - Cabin Solutions** at our **Burbank, CA** location.… more
- Celestica (San Diego, CA)
- …Receives & resolves customer issues & complaints. Acts as a customer advocate to drive prioritization of projects & responses to problems/issues. ... & indirect supervision to all subordinate staff involved in support of each customer under the director's ownership. This includes long-term planning, objective… more
- Oracle (Sacramento, CA)
- …and Azure. You will act as a trusted technical leader and liaison between Customer and Oracle implementation, Support , and Development teams in implementing best ... advocate providing guidance around product expertise and translate Customer needs/requirements into integrated solutions. + Interact internally and externally… more
- Palo Alto Networks (Santa Clara, CA)
- …2+ years of experience in a customer -facing cybersecurity role such as professional services, customer success or customer support - must , Tier 1/2 SO ... and our customers, helping bridge the gap between incident response and customer understanding. You'll not only support investigations and incident triage,… more
- Fortive Corporation (CA)
- Job Description POSITION SUMMARY The Customer Success Manager is tasked with leading proactive customer engagements, fostering exceptional customer lifetime ... the CSM to act as a trusted advisor, conducting regular cadence calls, customer onsite visits, annual business reviews, and tailored customer success plans.… more
- Coinbase (Sacramento, CA)
- … to our most valued customers. You'll join a high functioning team of customer focused support professionals who know their performance is essential to Coinbase ... issues at the root cause. * Represent and advocate for the customer across organizations to...2+ year of relevant experience in a financial services customer service or support role in a… more
- Oracle (Sacramento, CA)
- …and take the lead in cross-functional engagements within Oracle. Be the internal advocate for the customer across the organization, including Global Customer ... contact for your customers. Building and fostering relationships with key customer stakeholders (executives, business & IT leaders, influencers, and decision-makers)… more