- PagerDuty (San Francisco, CA)
- …achieve business value and ROI from their investment in PagerDuty. **Key Responsibilities** Advocate for the Customer : + Proactively engage with customers to ... revenue retention, net revenue retention, executive engagement, adoption, professional services, support and PagerDuty University. + Drive customer retention and… more
- Intuit (San Diego, CA)
- … customer experiences while meeting business objectives. + Partner with Product, Customer Support , Marketing, and Sales teams to deliver impactful solutions. ... through research, experimentation, and data analysis. + Experience collaborating with customer support organizations, including BPOs, to improve operational… more
- Coinbase (Sacramento, CA)
- … relationships that are essential to Coinbase achieving its mission. Using your customer support , operations, and team leadership skills you will play a ... support initiatives aimed at streamlining operations and improving customer experience metrics. * Achieve SLAs, productivity and quality... issues at the root cause. * Represent and advocate for the customer across organizations to… more
- DataVisor (Mountain View, CA)
- …and streamline operations. You'll work cross-functionally with Product and Engineering teams to advocate for customer needs and support ongoing innovation. ... lift from day one. DataVisor's platform is architected to support multiple use cases across different business units flexibly,...results-driven. Come join us! Position Overview: As a Senior Customer Success Manager (CSM), you will serve as a… more
- Oracle (Sacramento, CA)
- …days each week** + **Travel is approximately 25%** **Role Overview:** The Customer Success (CS) Presales team (Consulting) is responsible for assisting the Direct ... setting the groundwork for successful implementation projects by the Customer Success (CS) Delivery organization. Our Customer ...expertise. A CS Senior Advisor leverages their experience to support the most complex deals with our Direct Sales… more
- Celestica (San Jose, CA)
- …+ Receives and resolves customer issues and complaints. Acts as a customer advocate to drive prioritization of projects and responses to problems/issues. + ... Program Mgmt.,Cost and P&L mgmt., Business Development, Pricing/Bid development, Development support , NPI coordination, Customer Satisfaction, Customer … more
- Google (San Francisco, CA)
- …experience. + 10 years of experience with cloud native architecture in a customer -facing or support role. + Experience engaging with, and presenting to, ... Customer Engineer III, AI/ML, Google Cloud _corporate_fare_ Google...to resolve technical blockers. + Share AI/ML expertise to support the technical relationship with customers, including technology advocacy,… more
- Google (Sunnyvale, CA)
- …practical experience. + 6 years of experience with cloud native architecture in a customer -facing or support role. + Experience engaging with, and presenting to, ... Customer Engineer II, AI/ML, Google Cloud _corporate_fare_ Google...resolve technical blockers. + Share in-depth AI/ML expertise to support technical relationships with customers, including technology advocacy, supporting… more
- Oracle (Sacramento, CA)
- …as an advocate for our customers, you are responsible for facilitating customer relationships with Oracle Support and our customers. As a Support ... satisfaction. In this role, you will be a Support Program Manager for strategic, top-revenue Customer ...a Support Program Manager for strategic, top-revenue Customer accounts, and will attend one-on-one meetings with representatives… more
- IBM (San Francisco, CA)
- …a key member of the Global Support & Services organization and advocate for customer satisfaction and success. You will troubleshoot complex issues related ... with the guidance of more senior team members. * Effectively triage customer support tickets and understand the difficulty of tickets being submitted * Begin… more