- Intuit (Atlanta, GA)
- …in system and process enhancements. **Responsibilities** **Responsibilities** + Provide in-the-moment support to Tier 1 agents and Customer Success Managers ... Group (GBSG) as a **Tier 2 Senior Service & Support Specialist** **for the** **Intuit Enterprise Suite (IES)** **team.**...and real-time coaching to Tier 1 agents to enhance customer experiences and technical accuracy. + Collaborate across teams… more
- Paychex (Atlanta, GA)
- …Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll , and benefits for American businesses. Our digital HR technology and advisory solutions ... inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees.... Acts as primary point(s) of contact and key advocate for specified new and existing clients of the… more
- ADP (Alpharetta, GA)
- …and support tools + **Industry knowledge:** Experience with HR, payroll , or professional services industries + **Enterprise mindset:** You've designed for ... CRM - across the organization. Your work will empower our unsung heroes, the Customer Service associates that help our clients achieve their goals; and will raise… more
- Intuit (Atlanta, GA)
- …Articulate issues and associated remedies effectively to customers, agents, and leaders. + ** Customer Advocacy:** Act as a strong advocate for the customer ... voice is heard, using customer insights to influence future support strategies and product roadmaps. **Qualifications** + **Experience & Role Modeling:** Minimum… more
- ADP (Augusta, GA)
- …client experience and product adoption across the client's ADP portfolio. The CSE identifies customer risk and acts as an integrator with ADP and client resources to ... the value in the ADP relationship. + The CSE is the clients' ADP advocate focused on total client satisfaction, with the responsibility to ensure a positive… more
- State of Georgia (Fulton County, GA)
- …financial business process improvement recommendations, and management of the payroll and accounting shared service centers. Position Description: Under broad ... requirements, process and functional design, prototyping, testing, training, defining support procedures + Overall management, tracking and reporting of project… more