- Under Armour, Inc. (Sacramento, CA)
- …Levels and allocation is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations team in ... Customer Service Systems Ops Analyst ** Customer ...agent system issues to ensure business continuity * Support agents experiencing Telephony issues, partner with leadership to… more
- Amazon (Santa Clara, CA)
- …the agent , and machine translation to facilitate smoother conversations when the customer and agent speak different languages. Key focus areas include: - ... get their questions answered efficiently, as well as associate-facing products that support our customer service associate workforce. Basic Qualifications -… more
- Amazon (San Francisco, CA)
- …Experience team, you will be instrumental in advancing the frontier of human- agent collaboration for enterprise solutions. You will leverage your deep expertise in ... in enterprise environments. Key job responsibilities - Architect and design AI agent systems that can effectively understand, reason about, and execute professional… more
- Zoom (San Jose, CA)
- …for designing, implementing, and maintaining platforms that enable efficient customer support through both virtual and live agent channels. This includes ... ownership of omni-channel contact center solutions (Zoom Contact Center), support ticketing systems (ServiceNow), and customer service automation platforms.… more
- UGI Corporation (Rocklin, CA)
- …and culture in conversations and actions Duties and Responsibilities: -Provides real-time support to Customer Experience Advocates -Assists agents with questions ... to provide oversight and support as needed -Assist and provide support to Customer Experience Supervisor(s) -Attend department meetings and lead team… more
- Hyundai Autoever America (Costa Mesa, CA)
- … support cases to ensure timely resolution and follow up. Review customer support scenarios to identify opportunity areas and recommend/implement improvements ... support ; address agents performance and corrective action plans; agent motivation and rewards. Technical Support (30%)...preferred + 5+ years of experience as supervisor for customer service, technical support or call center… more
- Revelyst (Irvine, CA)
- …territory of Sales Representatives and Fox Authorized Wholesale Dealers. As a level II support agent , you will also provide support to Fox E-Commerce ... humanly possible in the outdoors. We are seeking a ** Customer Success Representative** to join our team who will...Representative** to join our team who will provide sales support , customer service, and manage orders for… more
- Wolters Kluwer (Sacramento, CA)
- …in refining customer service processes and procedures. + Provide mentorship and support to junior associates. + Handle escalated customer issues and ensure ... other support software. + Process Improvement: Skilled in optimizing customer service operations. + Industry Knowledge: Updated knowledge of relevant industry… more
- The Walt Disney Company (Santa Monica, CA)
- We are seeking an experienced professional for the position of Partner Manager Customer Experience for Disney Direct to Consumer. A "Partner Manager" in a BPO ... relationships with external partners to ensure smooth operations, maximize customer experience, and achieve business goals by collaborating closely...the partner teams so they are reflected in the support that they deliver. If you are someone who… more
- SAP (Palo Alto, CA)
- …with regional leaders. **Responsibilities & Tasks:** + **Domain Expertise & Field Support :** Engage in strategic customer discussions and 1:1 engagements; ... from. Job Title: **Domain Lead (Application Development & Custom AI) - Customer Success** Location: SAP Office, North America Expected Travel: 30-40% **Role… more