- Zelis (St. Petersburg, FL)
- …Center will be responsible for supporting the operational stability of global customer support functions. This role involves continuous monitoring of real-time ... (eg, inbound phone, email, casework). The Workforce Analyst - Payee Support Contact Center identifies deviations in performance, communicates findings to… more
- Mass Markets (FL)
- …will be responsible for monitoring real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling adjustments. ... volumes to ensure service levels are met. + Track agent availability and adjust schedules as needed to manage...call traffic efficiently. + Oversee call queues to ensure customer interactions are handled effectively. + Analyze real-time data… more
- Mass Markets (FL)
- …The ideal candidate will be responsible for monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements. This ... + Listen to live or recorded calls to evaluate agent performance against established standards. + Develop and use...Net Promoter Score (NPS), Average Handling Time (AHT), and Customer Satisfaction Score (CSAT). + Knowledge of BPO processes… more
- Extra Space Storage (Miami, FL)
- …Wellness Program with rewards towards your medical premium + Education support program (pursuit of bachelor's degree) + BenefitHub discounts: apparel, auto, ... electronics, entertainment, pets, travel, etc. **Your Responsibilities** + Provide excellent customer service + Meet sales goals through unit rentals, unit… more
- Coinbase (Tallahassee, FL)
- …environment.* *What you'll be doing (ie. job duties): * Wear multiple hats of Customer Experience, CX Agent Experience and Technology leader to deliver secure, ... Attendance is expected and fully supported. *Team* - The Agent Productivity Tools (APT) organization is a vital part...chain.* *The APT organization is responsible for building the customer experience platforms that streamlines the customer … more
- Carrington (Jacksonville, FL)
- …full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their ... to meet Company and Investor guidelines + Communicates with Escrow Officer/Settlement Agent , Title Officer, Realtor, Closing Agent , and Appraisal Management… more
- GE HealthCare (FL)
- …the candidate to work onsite at our customer location. To provide onsite customer support , candidate needs to be willing to work in the Tampa/West FL ... to evaluate, diagnose, perform repair/planned maintenance (PM) on progressively complex customer 's biomedical equipment, and drives customer satisfaction through… more
- PagerDuty (Tallahassee, FL)
- …a compelling product strategy and roadmap for PagerDuty's AI assistant, AI agent platform, and (workflow and runbook) automation offerings. + Allocate resources ... business outcomes. + Develop and evangelize our internal AI agent platform to empower product and professional services teams...+ Drive product decisions with a strong focus on customer value measured through product engagement and feedback, and… more
- Southern Glazer's Wine and Spirits (Miramar, FL)
- …and effectiveness + Develop and maintain test infrastructure and environments to support testing activities across all systems + Design evaluation protocols that ... address unique testing requirements for AI components and agent behaviors, such as detecting capability degradation over time + Develop strategies to identify and… more
- Highmark Health (Tallahassee, FL)
- …Concordia Dental **Job Description :** **JOB SUMMARY** This job provides account support activities associated with the administration of all experience rated and ... dental groups. The incumbent is responsible for providing or coordinating prompt support to UCCI Sales and Service personnel, group administrators, brokers, and … more