- Coinbase (Tallahassee, FL)
- …peak efficiency. We design, build, and own platforms that prioritize the customer -first approach while driving agent productivity and maximizing automation. Our ... *As part of Coinbase's Enterprise Applications and Architecture organization, the CXCM ( Customer Experience Channel Management) team is on the front lines of… more
- Mass Markets (Macdill AFB, FL)
- …Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring consistency across ... training needs. + Provide coaching and feedback to improve agent quality scores. + Collaborate with Operations and Training...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- Travel + Leisure Co. (Orlando, FL)
- …each associate is fully equipped and confident in their role. This support is designed to enhance performance, reduce turnover, and foster stronger engagement ... and controlling quality in efforts of providing feedback for agent development * Reporting: Provide and review concise reporting...the needs of the business * Must possess strong customer service skills * Proven sales and/or closing ability… more
- Bosch (Fort Lauderdale, FL)
- …Automotive Diagnostic Agent will be responsible for providing technical product support to clients and customers of BMW. The Automotive Diagnostic Agent ... dispatch. + Handle inbound and outbound phone calls with support of BMW BASE, ASD tools + Conduct research...+ Consistent communication with the team regarding Client and Customer needs, updates and changes **Qualifications** + Auto shop… more
- Verint Systems, Inc. (Tallahassee, FL)
- At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase ... VP, GTM Strategy, you will be responsible for our Agent Copilot Strategy and offers to drive overall business...pricing, tools, messaging, sales programs, and enablement materials to support market growth. This role is reporting into the… more
- NextEra Energy (Juno Beach, FL)
- …offer customized energy solutions that drive economic growth, protect the environment, support communities, and help customers meet their energy needs. Ready to make ... + Integrate vector databases and RAG systems (Pinecone, LangChain) + Orchestrate agent workflows with feedback loops and memory systems + Design APIs for… more
- Ryder System (Tallahassee, FL)
- …business partners, and vendors to implement or update integrations + Provide continuous support and improvement to Employee Center portal(s) as well as Now mobile ... the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough...in order to effectively utilize its capabilities. Provides training support to end-users and others in the department. +… more
- USAA (Tampa, FL)
- …programs that national brokers, including tools, training, or platforms that enhance agent productivity and customer engagement. + Home and Auto Ancillary ... impact of each initiative. As a dedicated **Project Manager I** , you will support the Personal Lines Operations and Planning Team within in Property and Casualty.… more
- Anywhere Real Estate (Orlando, FL)
- …specific performance metrics and delivering a world-class brand value customer experience. Additionally, this position will independently manage assigned processes ... we are open to considering applicants from other areas. **Responsibilities:** + Support high-expectation organizations with a laser focus on top-tier franchises to… more
- Raymond James Financial, Inc. (St. Petersburg, FL)
- **Job Summary** Under general supervision, provides support and assistance to Licensing Department to facilitate the processing of Insurance Licenses, company ... behalf of the insurance company, communicating with carriers and financial advisor/ agent as necessary throughout the licensing process. Identifying issues and… more