- MTA (New York, NY)
- …combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities. Summary: MTA IT-Agile COE is comprised of ... how to align with organizational goals and priorities by providing hands-on support for Agile transformation efforts, facilitating workshops. This job family is… more
- Coinbase (Albany, NY)
- …peak efficiency. We design, build, and own platforms that prioritize the customer -first approach while driving agent productivity and maximizing automation. Our ... *As part of Coinbase's Enterprise Applications and Architecture organization, the CXCM ( Customer Experience Channel Management) team is on the front lines of… more
- US Tech Solutions (East Syracuse, NY)
- …high emphasis on customer satisfaction. **Key Responsibilities:** * Provide exceptional customer support to homeowners. * Handle homeowners to assist with ... great opportunity for you. We are seeking a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written… more
- Amazon (New York, NY)
- …chat, IVR) utilizing flexible access to data and applications to deliver exceptional customer and agent experiences. Amazon Connect is AI CCaaS (Omni-Channel, ... from the needs of customers to provide a broad array of AI powered customer experience services that deliver personalized service across all channels (voice, email,… more
- Rubrik (Albany, NY)
- …requirements. **Key Responsibilities** + Partner closely with Sales Engineering teams to support customer POCs, pilots, and technical evaluations of our identity ... + Conduct hands-on validation of features in lab and customer environments + Support Sales Engineering organization...and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments… more
- Ryder System (Albany, NY)
- …automation capabilities to create a competitive differentiator. Work directly with the customer and business owners to identify new ideas and collaborate across ... application layers. **Essential Functions** + RFP and New Business Support :* Lead minor RFP project and support ...team., Required + Passion for understanding clients and internal customer 's vision and business goals., Required + Ability to… more
- Google (New York, NY)
- … platforms. You will work at the intersection of technical implementation and customer support strategy, developing innovative solutions to improve customer ... will be a technical expert with an understanding of customer support needs, directly impacting how users...known contact drivers. + Build and enhance capabilities in support agent tools like Cases2, implement backend… more
- Zoom (New York, NY)
- …conversations. + Developing and deploy custom full-stack Python/JS to connect the agent 's decision-making with customer back-end systems (CRM, ERP, knowledge ... We are looking for a Product Engineer focused on customer deployments for Agentic Voice AI to lead the...for strategic customers. About the Team The Zoom Virtual Agent team is dedicated to building state-of-the-art conversational AI… more
- Anywhere Real Estate (Buffalo, NY)
- …of the transaction, from contract to close, to create a seamless experience for the agent , consumer and all deal parties. You are part of a collaborative team that ... and skillful hands. **This position is 100% remote and will support various markets.** **Responsibilities:** + Perform non- licensed administrative tasks for… more
- Materion (Brewster, NY)
- …Summary The Supply Chain Manager in Brewster will oversee the Production Planning, Customer Support , and Shipping/ Receiving/ Warehouse teams and will perform ... Manager - 5 Direct Reports: Production Planners, Inventory/Logistics Supervisor, and Customer Support Supervisor FLSA (Fair Labor Standards Act)… more