- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + ... ASM Research provides services in support of the Military OneSource Program for military...and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to… more
- Excellus BlueCross BlueShield (Rochester, NY)
- …we encourage you to apply! Job Description: Thank you for your interest in our Customer Care team. Due to the volume of applications we receive, we review all ... you will receive a Video Assessment from ###@jobalerts.excellusbcbs.com. Summary The Customer Care (CC) Advocate resolves customer inquiries via telephone,… more
- Amazon (New York, NY)
- …field enablement materials to help other SAs understand how to integrate AWS AI agent solutions into customer architectures About the team The Strategic Accounts ... GenAI Solutions Architect specializing in agentic systems, you'll architect multi- agent ecosystems where specialized AI agents collaborate through sophisticated… more
- Amazon (New York, NY)
- …requires exceptional expertise in deep learning, large language models, and AI agent architectures to help build our industry-leading Agentic AI portfolio (models, ... and representing the company's AI capabilities to senior leadership at customer organizations while ensuring our solutions deliver transformative value across… more
- Excellus BlueCross BlueShield (Rochester, NY)
- …Level II (in addition to Level I accountabilities): * Handles moderately complex customer and agent calls, resolves issues with minimal supervision. * Accurately ... work. Level III (in addition to Level II accountabilities): * Handles complex customer and agent calls with limited supervision. * Assists with complex… more
- Under Armour, Inc. (Albany, NY)
- …Levels and allocation is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations team in ... Customer Service Systems Ops Analyst ** Customer ...agent system issues to ensure business continuity * Support agents experiencing Telephony issues, partner with leadership to… more
- Amazon (New York, NY)
- …Experience team, you will be instrumental in advancing the frontier of human- agent collaboration for enterprise solutions. You will leverage your deep expertise in ... in enterprise environments. Key job responsibilities - Architect and design AI agent systems that can effectively understand, reason about, and execute professional… more
- Wolters Kluwer (Colonie, NY)
- …in refining customer service processes and procedures. + Provide mentorship and support to junior associates. + Handle escalated customer issues and ensure ... other support software. + Process Improvement: Skilled in optimizing customer service operations. + Industry Knowledge: Updated knowledge of relevant industry… more
- Research Foundation CUNY (New York, NY)
- …+ Associate's degree or at least 1-year experience in providing end-user technical support + Strong customer service and problem-solving skills + Proficiency in ... Job Title: Technical Support Specialist PVN ID: PS-2506-006897 Category: Administrative Services...society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus… more
- Kelly Services (New York, NY)
- …tasks: file, data entry, cashiering, and receptionist duties. * Training and support : assist with agent training and maintain electronic records. * ... for a full-time, long-term opportunity at our on-site location. Job Title: Passport Agent Pay Rate: $22.72 Additional Pay Rate: $4.98, Health and Welfare pay. The… more