- Deloitte (New York, NY)
- Product Support Manager - Global Employer Services Technology Center Are you a passionate Product Manager with a proven track record of delivering exceptional ... product support ? Do you thrive in a fast-paced environment where innovation and customer satisfaction are paramount? If so, we have an exciting opportunity for… more
- Guardian Life (New York, NY)
- …enterprise-grade AI and automation solutions with measurable impact on customer engagement, operational efficiency, and digital transformation. + **Conversational & ... initiatives, including improvements in self-service adoption, call avoidance, and agent performance. + Multi-Functional Collaboration: Seasoned in guiding and… more
- PSEG Long Island (Bethpage, NY)
- …to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day. Here, you'll have the ... is work. That's why we offer flexible work options depending on the role. In support of this model, roles have been categorized into one of three work location… more
- CGI Technologies and Solutions, Inc. (New York, NY)
- …Off (PTO) *Paid Federal Holidays *Health & Welfare Benefits \#CGIFederalJob **Skills:** + Customer Service & Support + Data Entry + Detail-oriented **What you ... **Passport Support Associate III** **Category:** Administration **Main location:** United...comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information. * Prior to distributing… more
- Zoom (Albany, NY)
- …Professional Services Project Manager to drive successful ZoomContact Center and Customer Experience implementations. In this customer -facing role, you'll be ... high-qualityoutcomes. Experience with contact center solutions, WFM, QM, AI and virtual agent technologies is highlyvalued. About the TeamIn this role, you will be… more
- Coinbase (Albany, NY)
- …environment. *What you'll be doing (ie. job duties):* * Wear multiple hats of Customer Experience, CX Agent Experience and Technology leader to deliver secure, ... expected and fully supported. * *Team* - EAA CX Agent Experience organization is a vital part of Coinbase's...EAA CX AE organization is responsible for building the customer experience platforms that streamlines the customer … more
- Amazon (New York, NY)
- …In this role, you will design and implement core components of the agent execution engine, evaluation pipelines, and model tuning infrastructure that enable agents ... and multi-step reasoning orchestration-and quickly apply them to solve real customer problems. You will own well-defined but often ambiguous technical problems,… more
- Research Foundation CUNY (New York, NY)
- …identify and resolve special problems, assure the provision of the highest quality of customer service, and support the development of new staff skills. The ... the State of New York. RFCUNY is the fiscal agent and authorized signatory for the 26 CUNY colleges...initiating cooperative working relationships + Dedicated to providing excellent customer service to clients and resolving their concerns in… more
- NRG Energy, Inc. (NY)
- …duties + Ensure sales agents are equipped with current tools and materials + Support agent recruitment activities as needed + Position reports to Area Sales ... and the Area Manager to build and maintain their market through Sales Agent management and development, achieve sales goals, drive market share, and ensure… more
- Hubbell Power Systems (Westbury, NY)
- …presentations and demonstrations that promote Hubbell's capabilities + Ensures full sales support and customer knowledge for protection, controls, and quality ... indirect sales approaches, the Sales Director is responsible for leading the customer engagement within the assigned territory and developing winning strategies to… more