- OneMain Financial (New York, NY)
- …features and improve overall service quality. + Conduct user research and gather agent and customer feedback to continuously improve the product offering. + ... platforms to serve customers through online channels and to support our traditional branch network. The Product Leader for...closely with design teams to create intuitive and user-friendly customer and agent experiences across all channels.… more
- Oracle (Albany, NY)
- …comprehensive support throughout the implementation, coordinating closely with the customer , internal team, and product support to drive the successful ... **Job Description** **Oracle Customer Success Services** As a key member of...project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and… more
- Amazon (New York, NY)
- …at scale. You will work backwards from the needs of advertisers-delivering customer -facing products that directly help them create, optimize, and grow their ... campaigns. Beyond building models, you will advance the agent ecosystem by experimenting with and applying core primitives...from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators… more
- Oracle (Albany, NY)
- …We act with the speed and demeanor of a start-up, with the scale and customer -focus of the leading enterprise software company in the world._ Oracle Generative AI ... Agent Service is an exciting team in Oracle Cloud...designing and building innovative new systems to power our customer 's business critical applications. As a senior principal developer… more
- Guardian Life (New York, NY)
- …develop and integrate automation solutions that drive business growth, improve customer experiences, and reduce operational costs. **You Are:** + Strategic ... Assistant Impact: Evaluate how automated chatbots, virtual assistants influence customer engagement, retention, and operational efficiency, ensuring seamless human-technology… more
- Public Consulting Group (Albany, NY)
- …public sector. To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. ... agent will interact with customers through the Zendesk(R) support platform, implement best practices, and ensure that ...support platform, implement best practices, and ensure that customer tickets are being addressed within set metrics and… more
- Intuit (Brooklyn, NY)
- …customers. **Tax Expertise:** + Leverage your deep understanding of taxes to personally support customer filings during peak periods or when team support ... Strong ability to inspire, engage, and develop a team of tax professionals and customer support staff. + ** Customer Centricity:** Passionate about delivering… more
- Capital One (Albany, NY)
- …satellite services are prohibited and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on VPN must be at ... operations. The associate will engage in dealer resolutions, Dealer Navigator support , call/chat, product support and billing. **Responsibilities:** + Execute… more
- JPMorgan Chase (New York, NY)
- …where you will guide sales advisory, optimize complex problem-solving, and shape customer -centric strategies. Leverage your expertise to make a lasting impact in a ... value to customers. You will build a team of Agent Specialists to advise firmwide teams in designing and...crafting complex solutions and assessing risk to enhance the customer experience + Leverages extensive knowledge of a cluster… more
- Impact Fire (NY)
- …a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships ... your journey, our apprenticeship programs will give you the support and knowledge you need to go further in...and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we… more