- The Hartford (New York, NY)
- …the agent , Underwriter and the Operations Service Center Underwriting Support + Performs initial prequalification on all new account submissions, generates a ... a point of contact for brokers and provide optimal customer service experience on behalf of the company +...and company when reviewing new or renewal accounts. + Support sales efforts through an understanding of Middle Market… more
- Amazon (New York, NY)
- …In this role, you will design and implement core components of the agent execution engine, evaluation pipelines, and model tuning infrastructure that enable agents ... and multi-step reasoning orchestration-and quickly apply them to solve real customer problems. You will own well-defined but often ambiguous technical problems,… more
- Google (New York, NY)
- …+ 5 years of experience in a technical project management or a customer -facing role. + 3 years of experience developing business strategies and managing ... operational pilots in a high-volume environment. + Experience in support quality assurance frameworks and collaborating with vendor management...a mission we are increasingly scaling through our AI agent and to allow our creators voices to help… more
- MTA (New York, NY)
- …combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities. Summary: MTA IT-Agile COE is comprised of ... how to align with organizational goals and priorities by providing hands-on support for Agile transformation efforts, facilitating workshops. This job family is… more
- Oracle (Albany, NY)
- …serving systems for LLM inference and agent orchestration. - Design agent -native runtime environments that support dynamic planning, tool calling, memory, ... pivotal role in designing, building, and optimizing LLM infrastructure, agent execution runtimes, and next-generation developer platforms. You'll collaborate closely… more
- US Tech Solutions (East Syracuse, NY)
- …high emphasis on customer satisfaction. **Key Responsibilities:** * Provide exceptional customer support to homeowners. * Handle homeowners to assist with ... great opportunity for you. We are seeking a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written… more
- Northeast Shared Services (Williamsville, NY)
- …a dynamic customer communication center environment. This role involves handling customer inquiries, resolving issues, and delivering seamless support for a ... and communications decisions. ESSENTIAL DUTIES AND RESPONSIBILITIES Deliver world-class support to our customers, stores, and fuel stations, ensuring...plus. + Experience in a call center or virtual customer service agent setting is a plus.… more
- Amazon (New York, NY)
- …chat, IVR) utilizing flexible access to data and applications to deliver exceptional customer and agent experiences. Amazon Connect is AI CCaaS (Omni-Channel, ... from the needs of customers to provide a broad array of AI powered customer experience services that deliver personalized service across all channels (voice, email,… more
- Google (New York, NY)
- … platforms. You will work at the intersection of technical implementation and customer support strategy, developing innovative solutions to improve customer ... will be a technical expert with an understanding of customer support needs, directly impacting how users...known contact drivers. + Build and enhance capabilities in support agent tools like Cases2, implement backend… more
- Oracle (Albany, NY)
- …to drive strategy, roadmap, and delivery of a modern, scalable Agent /AI/ML platform. You'll be responsible for defining product vision, gathering requirements ... to design and deliver scalable, distributed, and resilient AI services, ensuring that customer needs and business priorities are met. You've led product efforts for… more