- Oracle (Austin, TX)
- …We act with the speed and demeanor of a start-up, with the scale and customer -focus of the leading enterprise software company in the world._ Oracle Generative AI ... Agent Service is an exciting team in Oracle Cloud...designing and building innovative new systems to power our customer 's business critical applications. As a senior principal developer… more
- ServiceNow, Inc. (Austin, TX)
- …our purpose to make the world work better for everyone. **The Team** The Customer Excellence Group at ServiceNow works with customers to help them achieve their ... business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and … more
- Softchoice (Dallas, TX)
- …their customers and their people. We stand proudly for our people and support their success through career development and advancement. We are recognized and ... would love to have you on board. Your work will span: 1. ** Customer projects** focused on advanced AI-driven solutions and cloud development. 2. **Internal… more
- Capital One (Plano, TX)
- …lines of business to deliver results that have a direct impact on customer experience. You will directly support our horizontal continuous improvement framework ... customer experiences, and control environments. + Lead or support issue management activities, including root-cause validation, remediation planning, and… more
- ServiceNow, Inc. (Austin, TX)
- …impact on the function or industry. + Be the process expert in how to best support NowAssist and AI Agent solutions by using ServiceNow AI and Platform products ... of any use case while considering ServiceNow Platform functionality. + Owning support of key customer process owners/Subject Matter Experts (SMEs) to… more
- Oracle (Austin, TX)
- …comprehensive support throughout the implementation, coordinating closely with the customer , internal team, and product support to drive the successful ... **Job Description** **Oracle Customer Success Services** As a key member of...project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and… more
- Public Consulting Group (Austin, TX)
- …public sector. To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. ... agent will interact with customers through the Zendesk(R) support platform, implement best practices, and ensure that ...support platform, implement best practices, and ensure that customer tickets are being addressed within set metrics and… more
- Teleperformance USA (TX)
- …can be streamlined to improve engagement and retention while remaining compliant.** + ** Customer Support Collaboration:** **Work closely with the Customer ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...with specialist teams, such as licensing analysts, IT, and customer support , to achieve common goals.** +… more
- Capital One (Plano, TX)
- …satellite services are prohibited and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on VPN must be at ... securities settlements, trade confirmations, funds flow, reporting and various other aspects in support of several lines of business. The role will be expected to… more
- Mass Markets (Killeen, TX)
- …issues and ensure timely resolution. + Collaborate with QA and Training to support agent development. + Analyze performance reports and implement improvement ... and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS)… more
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