- Mass Markets (TX)
- …The ideal candidate will be responsible for monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements. This ... + Listen to live or recorded calls to evaluate agent performance against established standards. + Develop and use...Net Promoter Score (NPS), Average Handling Time (AHT), and Customer Satisfaction Score (CSAT). + Knowledge of BPO processes… more
- Impact Fire (TX)
- …a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships ... your journey, our apprenticeship programs will give you the support and knowledge you need to go further in...and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we… more
- Marriott (Irving, TX)
- …of the Front of House functions including Doorman, Bellman, Bell Captain, Concierge Agent , Guest Relations Agent , Front Desk Agent , Matrix Coordinator, ... all cashiering procedures comply with accounting policies and standards. **Ensuring Exceptional Customer Service** * Provides services that are above and beyond for … more
- Coinbase (Austin, TX)
- …environment.* *What you'll be doing (ie. job duties): * Wear multiple hats of Customer Experience, CX Agent Experience and Technology leader to deliver secure, ... Attendance is expected and fully supported. *Team* - The Agent Productivity Tools (APT) organization is a vital part...chain.* *The APT organization is responsible for building the customer experience platforms that streamlines the customer … more
- Nestle (Austin, TX)
- …with National Partners (ie Aramark, etc.) as an extension of the Customer Account Manager Partnerships. The Regional Partnership Manager will also collaborate and ... point of contact for distribution teams, direct field teams and/or Sales support partners including training and onboarding of Sales and Technical teams of… more
- PagerDuty (Austin, TX)
- …a compelling product strategy and roadmap for PagerDuty's AI assistant, AI agent platform, and (workflow and runbook) automation offerings. + Allocate resources ... business outcomes. + Develop and evangelize our internal AI agent platform to empower product and professional services teams...+ Drive product decisions with a strong focus on customer value measured through product engagement and feedback, and… more
- Teleperformance USA (Mcallen, TX)
- …**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... This will require constant communication with Supervisors, Operations Managers and Support Center personnel. Real time interaction with client for reciprocal… more
- GuideOne Insurance (Dallas, TX)
- …expertise with managing multiple core insurance platforms, as well as digital agent / customer -facing solutions. + Proven track record in managing cost ... Advance the adoption of core insurance platforms (eg, Guidewire, Duckcreek, Agent Portals) and cutting-edge GenAI capabilities. + Drive platform modernization… more
- Kiewit (Dallas, TX)
- …fully compliant project. + Implement policies and procedures necessary to support project schedule, contractual obligations, and deliver fully compliant project. + ... partner/GC obligations, and commissioning plans created by client's third-party Commissioning Agent . + Manage Commissioning and QC plan per contractual turnovers to… more
- Regions Bank (Dallas, TX)
- …prepared loan packages for syndicated loans, often with Regions serving as the agent bank + Understands the risks associated with closing various types of commercial ... Finance, Specialized & Diversified Industries, and Problem Asset Management + Support in Real Estate Banking, Regions Equipment Finance, Specialized & Diversified… more