- Teleperformance USA (TX)
- **Category :** ** Customer Service/ Support ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and… more
- Teleperformance USA (El Paso, TX)
- **Category :** ** Customer Service/ Support ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and… more
- Amazon (Austin, TX)
- …chat, IVR) utilizing flexible access to data and applications to deliver exceptional customer and agent experiences. Amazon Connect is AI CCaaS (Omni-Channel, ... from the needs of customers to provide a broad array of AI powered customer experience services that deliver personalized service across all channels (voice, email,… more
- Ally (Austin, TX)
- …possible. * Monitor and manage assigned worklists/queues to ensure timely account processing; support other agent queues as needed. * Negotiate with customers ... these programs, you'll help prevent financial losses for Ally and reduce customer liability. As a Workout Team Specialist, you'll navigate a fast-paced, highly… more
- Public Storage (Plano, TX)
- …We are seeking an Agentic AI Conversation Designer & Business Analyst to support our digital transformation initiative across voice and chat channels. This pivotal ... business requirements from contact center stakeholders, then map current and future-state customer journeys that leverage autonomous AI agents across voice and chat… more
- Coinbase (Austin, TX)
- …peak efficiency. We design, build, and own platforms that prioritize the customer -first approach while driving agent productivity and maximizing automation. Our ... *As part of Coinbase's Enterprise Applications and Architecture organization, the CXCM ( Customer Experience Channel Management) team is on the front lines of… more
- Capital One (Austin, TX)
- …satellite services are prohibited and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on VPN must be at ... Decision Quality and Controls is the face of Monitoring and Controls for Customer Protection. We take Quality monitoring to the next level by designing controls… more
- Rubrik (Austin, TX)
- …requirements. **Key Responsibilities** + Partner closely with Sales Engineering teams to support customer POCs, pilots, and technical evaluations of our identity ... + Conduct hands-on validation of features in lab and customer environments + Support Sales Engineering organization...and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments… more
- ServiceNow, Inc. (Austin, TX)
- …and improving current instance configuration and setup to ensure proper design to support future of customer . + Identifying, debugging, and advising on system ... from our employees about their experiences working at ServiceNow. **The Team** The Customer Excellence Group at ServiceNow works with customers to help them achieve… more
- Capital One (Plano, TX)
- …satellite services are prohibited and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on VPN must be at ... client experience. We are growing and looking for great customer focused advocates to join the team. We are...stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good… more