- Capital One (Austin, TX)
- …and prioritize multiple projects simultaneously + Identify, prioritize, and launch innovative, customer , agent and merchant focused payment products that drive ... offerings to consumers globally. Velocity Black has built a unique customer experience - its proprietary platform offers inspiration, recommendations and fulfillment… more
- Alamo Group Inc. (Seguin, TX)
- …direction of the General Counsel and Corporate Paralegal, the Legal Assistant provides support for a variety of initiatives of the Corporate Legal Team. **Essential ... 1. Assist Corporate Paralegal and other members of Legal Team with administrative support for various legal matters; including support with on-going litigation,… more
- PNC (Houston, TX)
- …with partners to share metrics and enhance performance. * Serve as a change agent by using data-driven insights to drive process improvements and support ... **Job Description** + Manages the day-to-day activities and strategic support of employee relations programs for an organization. +...upon that we expect our employees to be: + ** Customer Focused** - Knowledgeable of the values and practices… more
- Frontier Technology Inc. (Dallas, TX)
- …a working understanding of FTI's technology offerings and identify opportunities to support current and emerging customer needs. Leadership Responsibilities: + ... Community, and the Federal Government to make the best decisions possible in support of national interests. Furthermore, FTI supports those who safeguard our nation… more
- Oracle (Austin, TX)
- …and production engineers to deploy your solutions into products with a global customer reach. This role requires a solid basis in agentic and generative AI, ... hands-on experience in LLM training, posttraining, and/or fine-tuning, LLM adaptation, agent development, orchestration, and model evaluation are a must. Experience… more
- Insight Global (Irving, TX)
- …(CCaaS, WFM, CRM, CX Analytics) to identify automation opportunities that enhance agent efficiency and customer experience. * Establish and operationalize ... such as conversational AI, Verint Auto-QA, intelligent routing, RPA bots, and agent assist capabilities. * Develop and maintain the automation value realization… more
- Oracle (Austin, TX)
- …act with the speed and attitude of a start-up, with the scale and customer -focus of the leading enterprise software company in the world. The Oracle Cloud ... science team is responsible for growing OCI's Generative AI, Agent and Analytics services. Our goal is to build...+ Strong leadership and communication abilities Disclaimer: **Certain US customer or client-facing roles may be required to comply… more
- Molina Healthcare (TX)
- …Genesys Cloud** to deliver a **unified "single pane of glass" agent experience** , enabling efficient workflows, contextual insights, and personalized interactions. ... implementation of **Lightico or equivalent digital completion solutions** to support secure eSignatures, document sharing, and real-time digital interactions. +… more
- Liberty Utilities (Tyler, TX)
- …+ Identify improvement opportunities in call routing, digital deflection, automation, and agent enablement. + Support vendor onboarding, training readiness, and ... optimization, and operational analytics. The position drives the balance between customer experience, reliability, and cost to serve-ensuring that customers are… more
- First Horizon Bank (Dallas, TX)
- …First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. ... participations where First Horizon Bank is either the Lead Bank/ Agent or a Participant/Investor. The LCO ensures all documents... or a Participant/Investor. The LCO ensures all documents support the approved credit request for a timely and… more