- Capital One (Richmond, VA)
- …services are prohibited and do not meet performance criteria required for optimal agent / customer interactions** + **ISP download speeds on VPN must be at ... Bilingual (Spanish) Senior Customer Coordinator (Work from Home) **Associates will handle...stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good… more
- Amazon (Arlington, VA)
- …Experience team, you will be instrumental in advancing the frontier of human- agent collaboration for enterprise solutions. You will leverage your deep expertise in ... in enterprise environments. Key job responsibilities - Architect and design AI agent systems that can effectively understand, reason about, and execute professional… more
- Amazon (Arlington, VA)
- Description Are you passionate about improving customer experiences on Amazon and innovating with GenAI and agentic solutions? Amazon Customer Experience and ... experiences in North America. You'll conduct performance evaluations of agent reasoning capabilities, develop compelling demos showcasing autonomous AI workflows,… more
- The Goodyear Tire & Rubber Company (Danville, VA)
- …#automotivecareers #womentrades #diversityintech #skilledtrades #futureofwork Sales Associate, Customer Service Representative, Sales Representative, Sales ... with the tire and auto service innovation leader! **General Description:** As a Customer Sales Advisor, you will gain hands-on experience in one of Goodyear's Auto… more
- Teleperformance USA (VA)
- …**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... or due to understaffing as dictated by UHS only.** + ** Support training initiatives and strategy.** + **Coach Agents/Representatives to improve knowledge,… more
- Concentrix (Richmond, VA)
- …customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions ... team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as... interaction. Other qualifications for our Licensed Health Insurance Agent role include: + Six months of customer… more
- ISC2 (Alexandria, VA)
- …Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, ... you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global… more
- Family Dollar (Chesapeake, VA)
- …and/or associate issues. This may include, but is not limited to, escalation support for all customer and associate complaints, questions and concerns, including ... and achieve their goals * Collaborate with cross-functional teams to ensure the Customer /Associate Support team is aligned with broader business objectives *… more
- Wolters Kluwer (Glen Allen, VA)
- …in refining customer service processes and procedures. + Provide mentorship and support to junior associates. + Handle escalated customer issues and ensure ... other support software. + Process Improvement: Skilled in optimizing customer service operations. + Industry Knowledge: Updated knowledge of relevant industry… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + ... Monitors customer interactions and reviews and analyzes customer...improvement. + Coordinates with client to create content for agent communications. + Develops and distributes new agent… more