- PNC (Mclean, VA)
- …and have an opportunity to contribute to the company's success. As a Loan Support Analyst Senior within PNC's Midland organization, you will be based in office ... for fulfilling key fiduciary obligations associated with the Banks Agent role; validating construction due diligence requirements; and/or monitoring construction… more
- Anywhere Real Estate (Virginia Beach, VA)
- …the consumer. Specifically, this role is responsible for providing a high level of customer service to the Escrow Officer, agent and consumer, ensuring efficient ... The Escrow Support Specialist plays a key role throughout the...volume paperless environment. + People first approach- providing exceptional customer service to Escrow Officer, agents, and other appropriate… more
- Anywhere Real Estate (Virginia Beach, VA)
- …of the transaction, from contract to close, to create a seamless experience for the agent , consumer and all deal parties. You are part of a collaborative team that ... reliable and skillful hands. **This position is 100% remote and will support various markets. The preferred candidate will have Connecticut transaction experience.**… more
- PVH Corp. (Woodbridge, VA)
- …, TikTok (https://www.tiktok.com/@calvinklein?lang=en) ) **POSITION SUMMARY** Sales Support Associates are brand ambassadors responsible for creating ... exceptional service and display passion for our brand. Sales Support Associates are part of a team focused on...adjust at any time based on business need. **RESPONSIBILITIES** Customer Experience * Executes replenishment based on sell-through and… more
- Steampunk (Mclean, VA)
- …more! The Tech Lead needs to be a technologist with excellent communication and customer service skills and a passion for data and problem solving. This role ... to align the organization and its data assets in support of the mission, and ultimately to realize mission...asset. They are looking to become a facts-based, data-driven, customer -focused organization. To help realize this goal, they are… more
- Mass Markets (VA)
- …will be responsible for monitoring real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling adjustments. ... volumes to ensure service levels are met. + Track agent availability and adjust schedules as needed to manage...call traffic efficiently. + Oversee call queues to ensure customer interactions are handled effectively. + Analyze real-time data… more
- Mass Markets (VA)
- …The ideal candidate will be responsible for monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements. This ... + Listen to live or recorded calls to evaluate agent performance against established standards. + Develop and use...Net Promoter Score (NPS), Average Handling Time (AHT), and Customer Satisfaction Score (CSAT). + Knowledge of BPO processes… more
- Vylla Home (Virginia Beach, VA)
- …more + Customized training, live demos and more available 24/7 + Customizable agent websites, marketing support , social media training and more + Face-to-face ... service from our headquarters in Aliso Viejo, California) + Back office support including dedicated transaction coordinators and an agent services resource team… more
- Coinbase (Richmond, VA)
- …environment.* *What you'll be doing (ie. job duties): * Wear multiple hats of Customer Experience, CX Agent Experience and Technology leader to deliver secure, ... Attendance is expected and fully supported. *Team* - The Agent Productivity Tools (APT) organization is a vital part...chain.* *The APT organization is responsible for building the customer experience platforms that streamlines the customer … more
- PagerDuty (Richmond, VA)
- …a compelling product strategy and roadmap for PagerDuty's AI assistant, AI agent platform, and (workflow and runbook) automation offerings. + Allocate resources ... business outcomes. + Develop and evangelize our internal AI agent platform to empower product and professional services teams...+ Drive product decisions with a strong focus on customer value measured through product engagement and feedback, and… more