- Capital One (Chesapeake, VA)
- …to deepen relationships and loyalty to our brand. Your experience and skills could support the customer experience in a variety of ways, depending on your ... help create and implement process improvements and report trending customer issues. + You may support other...and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on… more
- Oracle (Richmond, VA)
- …& Delivery: Collaborate on release planning, documentation, and internal enablement to support the smooth launch of new agent capabilities. + Compliance ... **Job Description** The Oracle Clinical AI Agent team's mission is to deliver an AI...industry standards for data privacy, transparency, and reliability. + Customer Engagement & Feedback Loops: Identify lead customers, cultivate… more
- Teleperformance USA (Richmond, VA)
- **Category :** ** Customer Service/ Support ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... engagement programs** **How do you become a Licensed Insurance Agent ?** **TP offers a 5-day paid training to help...ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and… more
- Coinbase (Richmond, VA)
- …(CX) organization is on a mission to provide the most trusted and value-added customer support in crypto. We eliminate pain points, empower customers via ... or regulatory environment * Experience implementing or scaling LLM-based tools in customer support (eg, contact attribution, automation, or sentiment analysis) *… more
- Oracle (Richmond, VA)
- …We act with the speed and demeanor of a start-up, with the scale and customer -focus of the leading enterprise software company in the world._ Oracle Generative AI ... Agent Service is an exciting team in Oracle Cloud...designing and building innovative new systems to power our customer 's business critical applications. As a senior principal developer… more
- Capital One (Chesapeake, VA)
- …lines of business to deliver results that have a direct impact on customer experience. You will directly support our horizontal continuous improvement framework ... customer experiences, and control environments. + Lead or support issue management activities, including root-cause validation, remediation planning, and… more
- Oracle (Richmond, VA)
- …comprehensive support throughout the implementation, coordinating closely with the customer , internal team, and product support to drive the successful ... **Job Description** **Oracle Customer Success Services** As a key member of...project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and… more
- Public Consulting Group (Richmond, VA)
- …public sector. To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. ... agent will interact with customers through the Zendesk(R) support platform, implement best practices, and ensure that ...support platform, implement best practices, and ensure that customer tickets are being addressed within set metrics and… more
- Teleperformance USA (VA)
- …can be streamlined to improve engagement and retention while remaining compliant.** + ** Customer Support Collaboration:** **Work closely with the Customer ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...with specialist teams, such as licensing analysts, IT, and customer support , to achieve common goals.** +… more
- Oracle (Richmond, VA)
- …serving systems for LLM inference and agent orchestration. - Design agent -native runtime environments that support dynamic planning, tool calling, memory, ... pivotal role in designing, building, and optimizing LLM infrastructure, agent execution runtimes, and next-generation developer platforms. You'll collaborate closely… more